Senior UX Designer

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The anticipated base pay compensation range for this position is $93,800.00  to $156,400.00. 

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

At Grainger, we are building systems to extend our market leadership for another 90 years. We are looking for a Senior User Experience Designer to design experiences for Grainger's enterprise applications so that Grainger continues to be the destination for "the ones that get it done."  

The Senior User Experience Designer will help implement UX for AI-driven experiences by leveraging strong interaction design skills to design team member experiences that improve how we engage with our customers.   

This role reports to the Director, UX Design. Some travel will be required for team meetings at our corporate offices, field observations, and meetings with users. Our corporate offices are in Lake Forest, IL, and Chicago, IL. 

You Will

• Work with product managers, engineers, and ML teams to create solutions that incorporate generative AI into user experiences that meet the needs of our Grainger team members 

• Understand the emerging AI and ML landscape and its impact on User Experiences and share perspectives  

• Facilitate discussions with users and stakeholders to define experience needs that drive customer value and support early product definition 

• Create early-stage concepts that drive discussion, feedback, and alignment 

• Translate business requirements and user needs into tangible interaction designs through detailed user flows and annotated wireframes 

• Understand technical and business constraints, provide input on prioritization, and scale designs for iterative release to ensure user needs are met in each iteration 

• Evaluate current experiences and provide recommendations for improvement 

• Communicate design decisions, rationale, and consideration for how the experience may evolve through ML when presenting work 

• Develop documentation for design standards and guidelines for UX for AI-driven experiences 

• Plan and conduct user research, user testing and secondary research 

You Have

• Formal education in Human Centered Design, Human-Computer Interaction (HCI) or related field 

• 3+ years of UX experience working with an agile product team; corporate B2B experience preferred 

• A deep understanding of design, usability, and research best practices 

• Solid knowledge of how user experience best practices can improve ML and AI-based solutions  

• Experience designing for complex business processes 

• Experience contributing to a pattern library or design system 

• A passion for learning about and implementing AI-driven UX 

• Proficiency in common wireframing tools 

• Strong written, verbal, and presentation skills 

• Strong facilitation skills  

• Initiative to proactively plan and execute work  

• The ability to make thoughtful decisions when faced with ambiguity   

• Work samples that show how you broke down complexity, empathized with the user, and balanced user needs, business needs, and technical considerations 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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