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Senior Search Analyst

Date: Mar 31, 2021

Location: LAKE FOREST, IL, US, 60045-5201 CHICAGO, IL, US, 60603-4013

Company: Grainger Businesses

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

 

Primary Function:

Develops strategies and tactics to optimize multi-channel product search experience.  The role includes direct management of search optimization tools, terms management tools, business processes, and product search analytics. 

 

Manages strategic relationships with teams in the following departments: Merchandising & Supplier Management, Grainger Technology Group, Marketing, Finance, and other teams that impact the onsite search experience.

 

Principal Duties & Responsibilities:

This role is primarily responsible for the performance, accuracy, and effectiveness of the onsite search engine.  Additional responsibilities include:

•           Oversee all search optimization efforts, including improvements to keyword search logic and relevancy strategies

•           Establish and consistently refine the process to create and manage relevant search terms for new and existing products; ensure consistency in approach and delivery

•           Lead efforts to introduce new onsite search features and functionality to the Grainger websites; collaborate with project teams to create a best-in-class search experience

•           Establish and implement product data standards and best practices to optimize the onsite search accuracy

•           Develop search measurement plans and dashboards; monitor search metrics and KPIs

•           Review and interpret onsite search feedback; translate findings into strategic action

•           Benchmark the grainger.com onsite search experience versus its competitors; translate findings into strategic action

•           Provide leadership and direction as needed to Onsite Search Analysts

•           Identify and evaluate key third-party onsite search vendors when appropriate

 

Preferred Education & Experience:

Must have 5-7 years of experience in large data-focused organizations with complex business processes and systems

  • 5-7 years ecommerce experience
  • Demonstrated expertise in analysis, including web analytics
  • Prefer experience with faceted search engines
  • Understanding of Product Information Management systems and methodologies
  • Experience with User Acceptance Testing methodology
  • Experience with Agile software development
  • Strong detail orientation
  • Proven systemic thinking skills
  • Proven ability to work with complex data sets
  • Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, actions, or recommendations
  • Strong Business acumen
  • Demonstrated ability to influence and ensure alignment with cross functional stakeholders.
  • Demonstrated ability to translate strategy into tactical actions
  • Experience working with third party vendors and external partners

 

Postion can be based in Lake Forest or Chicago post pandemic

 

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.