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Senior Manager, Merchant

Date: Apr 16, 2021

Location: LAKE FOREST, IL, US, 60045-5201 CHICAGO, IL, US, 60603-4013

Company: Grainger Businesses

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.


Primary Function:

Working directly under the Director of Merchandising, the Sr. Manager - Merchant is a category’s business owner, responsible for merchandising up to $600M in annual product revenue. You will need to be customer focused: selecting the right products, determining the go-to market strategy, and developing rich content to drive customer engagement and growth in your category. The Manager will lead category management projects, developing strong internal and external relationships to become a market leader in their category.


The Merchant will partner with a Channel Merchandiser, Publishing, Product Information, and Operations to create industry leading publications for their categories. The Merchant will also partner with Supplier Management to ensure the assortment for their categories is procured from the highest quality sources as the best cost.


Principal Duties & Responsibilities: 

  • Develop assortment strategies, organization and naming strategies, and product information strategies for all assigned product categories ($100M to $600M annual revenue). Ensure those strategies align with Grainger overall company strategy and drive revenue, gross profit dollars, and customer acquisition.
  • Research marketplace trends involving products, customers, suppliers, and competitors to identify new product, sourcing, and product content ideas to ensure our assortment and customer experience are the best in class.
  • Select suppliers for new products and negotiate initial pricing and service agreements.
  • Work closely with cross-functional Publishing partners (copy, images, product information, and operations) to create industry-leading content and supplier managers to ensure an effortless customer experience.
  • Partner with marketing to ensure assigned category assortment pricing remains competitive and our product specific marketing initiatives drive customer acquisition and growth.
  • Use content management tools for mobile, Web, and print publications.
  • Potential to manage a channel merchandiser to implement merchandising plans.


Preferred Education & Experience: 


  • BS/BA degree in engineering, technology, marketing, or business preferred. MBA preferred
  • 5+ years’ experience in industrial product management, merchandising, marketing, new product development, or technical sales
  • Demonstrated successful project management skills
  • Excellent organizational skills and obsessive attention to detail
  • Excellent communication skills—written, interpersonal and small group presentation. Must be able to translate data into clear insights and recommendations.
  • Familiarity with manufacturing processes and MRO customers
  • Continuous improvement and process orientation
  • Proven negotiation skills
  • Ability to develop strategic relationships both internal and external to the company
  • Ability to align and partner across the business to drive exceptional results financially and strategically
  • Ability to produce and present MRO industry statistical and financial analysis
  • Able to establish effective relationships with all levels of direct staff and with peers and management
  • Comfortable building and delivering presentations to management, staff and field audiences


This position can be based in Lake Forest or Downtown.


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.