Senior Manager, Branch Strategy

Work Location Type: Hybrid  

Req Number  327726

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $104,500.00  to $174,200.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details

Responsible for building and defining the Branch Network long-term Strategic roadmap, improving customer experience. Responsible for creating a prioritization framework for project work aligning with LT strategy. Partner with business leaders to build annual plans to support upstream work. Leading vetting of new incoming work from upstream partners. Support postmortem analysis of implementations to understand impact to financial and operating KPIs. This is a Hybrid position requiring a minimum of 2 days per week onsite at the Lake Forest or Chicago, IL Grainger offices.

You Will

• Responsible for the refinement and communication of the Branch Network Roadmap to Branch Field Teams and stakeholders. As well as specific priorities within the roadmap, with a focus on inventory, demand generation and the Branch footprint.
• Continually prioritizes workstreams to ensure focus on most impactful opportunities and new initiatives; by identifying key issues/topics, questions and hypothesis. Identifies analysis, research, and the data required to support.
• Leads research for new strategic initiatives, building comprehensive analysis such using voice of customer analysis, operations go sees/ round tables, operating metrics, and financial assessment. Develops insights from analysis to translate into strategies, actions and recommendations.
• Creates strategic briefs, typically through PowerPoint, for initiatives and programs aligning with Branch Network Leadership on problem statement and go forward plan.
• Prepares Branch Network updates to the Grainger Leadership Team as well as opportunity to participate in the presentation.
• Forms and leads cross-functional project teams to ensure coordinated implementation of programs and initiatives.
• Supports exploratory, descriptive, and statistical analysis performed by direct reports.
• Defines key metrics for the Branch Network.

You Have

• Bachelor's Degree Business, Strategy, Economics/Finance, Marketing, or equivalent work experience required and
• Master's Degree MA/MS/MBA or equivalent preferred
• 7+ years work experience in the areas of customer or business analysis preferred
• Strong strategic / innovative thinking
• Analytics and data analysis skill set
• Excellent verbal and written communication skills
• Knowledge of Branch Network operating processes and Grainger end-to-end service delivery chain
• Intellectual curiosity
• Demonstrated leadership skills and problem-solving capabilities
• Ability to overcome complexity and deliver concise business cases
• Ability to balance and prioritize work on multiple projects
• Strong interpersonal skills, ability to interact effectively with field employees and senior leaders of Grainger.
• Ability to lead cross-functional teams based on influence instead of positional authority. Proven track record of execution and driving results.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.