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Onsite Support Specialist I
Date: Feb 22, 2021
Location: LAKE FOREST, IL, US, 60045-5201
Company: Grainger Businesses
On-Site Support Specialist I
Key Activities:
- Assist with scheduling, documenting, and identifying training opportunities for Techs.
- Support creation, scheduling, documenting, and identifying training opportunities.
- Keep Techspot area clean and presentable for employees and team members.
- Provide excellent customer service to walk-in employees needing technical assistance.
- Drives to successful first contact resolution where and when possible.
- Supports IT inventory management.
- Provides technical support to meetings that include video conferencing
- Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, peripheral equipment, laptops, and other mobile devices.
- Creates temporary solutions until permanent solutions can be implemented.
Requirements
0-2 Years of work experience with Bachelors degree/boot camp certification or 2-4 Years of Industry experience
Strong Communication capabilities
Experience in customer service
Excellent troubleshooting , critical thinking, and problem solving skills.