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Onsite Support Specialist I

Date: Feb 22, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

On-Site Support Specialist I 

Key Activities:

  • Assist with scheduling, documenting, and identifying training opportunities for Techs.
  • Support creation, scheduling, documenting, and identifying training opportunities.
  • Keep Techspot area clean and presentable for employees and team members.
  • Provide excellent customer service to walk-in employees needing technical assistance.
  • Drives to successful first contact resolution where and when possible.
  • Supports IT inventory management.
  • Provides technical support to meetings that include video conferencing
  • Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, peripheral equipment, laptops, and other mobile devices.
  • Creates temporary solutions until permanent solutions can be implemented. 

 

Requirements

 

0-2 Years of work experience with Bachelors degree/boot camp certification or 2-4 Years of Industry experience

Strong Communication capabilities

Experience in customer service

Excellent troubleshooting , critical thinking, and problem solving skills. 

 

 

 

 

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.