Onsite Support Specialist I

On-Site Support Specialist I 

Key Activities:

• Assist with scheduling, documenting, and identifying training opportunities for Techs.
• Support creation, scheduling, documenting, and identifying training opportunities.
• Keep Techspot area clean and presentable for employees and team members.
• Provide excellent customer service to walk-in employees needing technical assistance.
• Drives to successful first contact resolution where and when possible.
• Supports IT inventory management.
• Provides technical support to meetings that include video conferencing
• Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, peripheral equipment, laptops, and other mobile devices.
• Creates temporary solutions until permanent solutions can be implemented. 

Requirements

0-2 Years of work experience with Bachelors degree/boot camp certification or 2-4 Years of Industry experience

Strong Communication capabilities

Experience in customer service

Excellent troubleshooting , critical thinking, and problem solving skills. 

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.