Mgr Business Systems

Work Location Type: Hybrid  

Req Number  331159

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $112,900.00 – $188,100.00. This role is eligible for an incentive target of up to 15 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Manager, Business Systems Engineering – Commercial Applications is responsible for providing strategic and technical leadership for Grainger’s commercial applications ecosystem, including Vistex, Icertis CLM, SAP, and related platforms supporting incentive compensation, rebates, supplier funding, cost support, contract lifecycle management, revenue management, and commercial operations.

This leader partners closely with Product, Portfolio Management, Enterprise Architecture, and business stakeholders to deliver technology solutions that drive measurable business outcomes while maintaining high standards of engineering excellence, platform sustainability, security, resiliency, and operational performance.

The role leads a team of software engineers, business analysts, and support professionals, fostering a culture of continuous improvement, innovation, accountability, and technical excellence. The Manager is accountable for developing engineering talent, influencing technical strategy, modernizing platforms and practices, and ensuring delivery of scalable, reliable, and secure technology solutions aligned with Grainger’s strategic priorities.

Principal Duties & Responsibilities

Engineering Leadership & Talent Development

• Build and develop a high-performing engineering organization through coaching, mentoring, succession planning, performance management, and intentional career development.
• Consistently raise the engineering talent bar through hiring, talent reviews, workforce planning, and growth opportunities for engineers and technical leaders.
• Foster a culture of innovation, collaboration, continuous learning, and engineering excellence where technical curiosity and creative problem-solving are encouraged.
• Provide leadership and guidance to engineers, architects, application managers, business analysts, and support teams while establishing clear goals, accountability, and measurable outcomes.
• Develop organizational capacity plans and sourcing strategies that balance employee, contractor, and offshore resources to meet evolving business and portfolio demands.
• Partner with leadership to proactively forecast staffing needs and ensure organizational readiness for future business and technology initiatives.

Technology Strategy & Architecture Leadership

• Partner with Product and Portfolio Management to define and execute technology roadmaps, investment priorities, and modernization strategies that align with business objectives and enterprise architecture standards.
• Provide technical leadership and guidance to engineers, analysts, architects, and application leaders, ensuring sound architecture decisions, scalable design patterns, sustainable platforms, and alignment to enterprise engineering standards.
• Influence architecture decisions, integration strategies, data models, security approaches, and platform evolution across the commercial technology ecosystem.
• Drive modernization initiatives focused on cloud adoption, automation, observability, resiliency, technical debt reduction, security posture improvements, and operational efficiency.
• Evaluate emerging technologies and industry trends to identify opportunities that improve business outcomes and strengthen competitive advantage.

Delivery, Operations & Engineering Excellence

• Lead the delivery, support, and continuous improvement of commercial application platforms, including Vistex, Icertis CLM, SAP, SAP S/4HANA, Vistex V4, and related integrations.
• Establish and maintain software engineering standards, development practices, application lifecycle management processes, and operational governance frameworks.
• Champion modern engineering practices including Agile delivery, DevOps, CI/CD automation, automated testing, observability, monitoring, and continuous improvement.
• Ensure solutions are delivered with high quality, delivery predictability, operational reliability, and measurable business value.
• Oversee production support, release management, incident management, service performance, and operational excellence activities.
• Lead cross-functional recovery efforts during critical incidents and ensure effective communication, root cause analysis, and long-term corrective actions.
• Establish and monitor engineering, operational, and business performance metrics to evaluate system health, service quality, adoption, reliability, and value realization.

Business Partnership & Portfolio Leadership

• Serve as a trusted technology advisor to leaders across Sales, Finance, Procurement, Legal, Compliance, Vendor Management, Pricing, Salesforce and other commercial business functions.
• Partner with business stakeholders to identify opportunities for process optimization, automation, digital transformation, and improved user experiences.
• Support governance processes that align technology investments with business priorities, strategic objectives, and expected value realization.
• Translate business objectives into scalable, secure, and sustainable technology capabilities that improve commercial operations and decision-making.
• Ensure compliance with SOX, audit, regulatory, legal, privacy, and security requirements through effective controls, governance, and risk management practices.
• Manage strategic relationships with technology vendors, consulting partners, and service providers to ensure strong service delivery, platform performance, and business outcomes.
• Align with product centric operating model in influencing product prioritization, and balancing business features versus technical investments.

Preferred Education & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, MIS, or a related field.
• 8+ years of progressive experience leading software engineering, application development, or business systems engineering teams.
• Demonstrated success building, coaching, and developing high-performing engineering organizations.
• Experience leading enterprise-scale business applications and technology platforms in complex environments.
• Strong understanding of software architecture, systems integration, cloud technologies, cybersecurity, resiliency, observability, and modern software engineering practices.
• Experience driving platform modernization, technical debt reduction, automation, and operational excellence initiatives.
• Proven ability to influence technical direction and architecture decisions across multiple technology domains.
• Experience managing Agile and DevOps teams with responsibility for delivery, operations, and continuous improvement.
• Strong stakeholder management and communication skills with the ability to influence leaders across business and technology organizations.
• Experience leading geographically distributed teams, including employee, contractor, onshore, and offshore resources.
• Strong analytical and strategic problem-solving skills with the ability to balance business priorities and technical considerations.
• Experience supporting commercial business capabilities such as incentive compensation, rebates, pricing, contract lifecycle management, procurement, finance, revenue management, or supplier funding is preferred.
• Experience with SAP ECC, SAP S/4HANA, SAP CLM, Vistex, Icertis CLM, or similar enterprise platforms is preferred.

Success Measures

• Engineering talent growth, engagement, retention, and succession readiness.
• Engineering effectiveness in measuring deployment frequency, lead time, MTTR, and change failure rate.
• Platform reliability, resiliency, security, and operational performance.
• Delivery predictability and realization of business value.
• Reduction of technical debt and progress toward modernization objectives.
• Stakeholder satisfaction and partnership effectiveness.
• Adoption of engineering best practices and continuous improvement initiatives.
• Compliance, governance, and risk management effectiveness.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.