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Mgr, IT Operations

Date: Nov 19, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses


Primary Function:


The Mgr, IT Operations oversees and directs the day-to-day activities ensuring that systems, services, and infrastructure work reliably and securely. The Mgr, IT Operations leads teams that develop and implement networks and servers, respond to events, and monitor system stability and performance.


The Mgr, IT Operations provides guidance and leadership to a team of Administrators that directly support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.


Principal Duties & Responsibilities: 


  • Actively building, training and mentoring a group of technical administrators to support multi-tiered environments for a 24 hours by 365 Days a year support
    • Delegate and build team member learning
    • Manage vendor led teams
  • Ensure comprehensive monitoring, alerting and reporting of the various infrastructure environments with an eye on improving the landscapes with new methodologies and engagements
  • Lead/Facilitate incident problem resolution including critical event team lead role
  • Identification of operational bottlenecks, performance and security issues, gaps in the core infrastructure and leading teams to provide direction for design and implementation
  • Anticipate trends in the environment as well as improvements in the infrastructure services.
  • Articulating plans and action items to peers and leaders across the organization related to the defined portfolio and maintenance cycles


Preferred Education & Experience: 


  • Proven track record for managing teams including supervisors
  • Experience in server and storage technology
  • Experience in networking and client platform technologies
  • Experience in IT Service Management frameworks and/or DevOps frameworks
  • Proven ability to multi-task between technology and teams
  • Build team member individual development



Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.