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Mgr, Agile PMO

Date: Sep 7, 2022

Location: LAKE FOREST, IL, US, 60045-5201 CHICAGO, IL, US, 60603-4013

Company: Grainger Businesses

Primary Function:


The Manager, Delivery Mgmt. Services is responsible for leading a team that defines, improves, and deploys products and services using delivery management best practices such as Agile, Kanban, and DevOps.  Directly manages or coaches a team of project managers that transforms how we deliver solutions to our business partners by increasing the speed to value for our products and services. The Manager, Delivery Mgmt. Services owns the strategy for how products and services from the Solution Delivery and Operations (SD&O) organization are presented and offered to business partners through Service Catalogs and self-service options.


Principal Duties & Responsibilities: 


  • Manages a team of Project Managers that provide lean agile coaching and project management services to SD&O.
  • Responsible for analyzing and re-engineering existing delivery processes using best practices in Agile, Kanban, Waterfall, DevOps, iterative delivery, etc.
  • Identifies and implements new strategies and methodologies to improve productivity and increase speed to delivery across the SD&O Organization
  • Provides thought leadership and brings to life key performance indicators that drive improved productivity and effectiveness.
  • Is responsible for the intake, prioritization, and execution of changes in the Service Management and Agile processes of ServiceNow, partnering with the ServiceNow Platform Owner to schedule the work.
  • Owns the SD&O Service Portfolio & Catalog. Working with key business stakeholders to ensure the catalog accurately reflects the products and solutions that SD&O offers and aligns with business needs.
  • Oversees research, design and development of training programs and materials that influence the delivery of SD&O products and services. 
  • Formulates a long-term SD&O Skillset roadmap and blueprint in partnership with the GTG LT that is aligned with the company’s strategic goals
  • Collaborates with the Portfolio and Tech Ops teams to select the correct style of project management for projects moving into Execution.


Preferred Education & Experience: 


  • 5+ years’ experience managing administration or delivery teams
  • 3+ years’ experience with delivery methodologies such as Agile, Scrum & other iterative delivery approaches (Dev/Ops)
  • B.S. in Computer Science / MIS or related field
  • Must be able to express complex technical concepts effectively, both verbally and in writing
  • Demonstrated ability to motivate, mentor, coach and lead large technical teams; must be able to work directly with individuals at all levels of the Company
  • Strong continuous improvement problem-solving and mentoring skills



Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.