Manager, Team Member Relations

Work Location Type: Hybrid  

Req Number  330546

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $103,600.00 – $172,600.00. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Manager, Team Member Relations provides leadership to a team of Team Member Relations Specialists who support administration of corrective action, review of corrective action documentation and conduct regular data reporting and analysis to support the department. You will be responsible for proactive and responsive approaches to team member relations issues that support a positive and productive work environment aligned with the culture of the company. This position ensures compliance with all relevant country laws, regulations, policies and practices. You will assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects to support the Team Member Relations department. The position requires 2-3 days per week in our Lake Forest, IL office. 

You Will

• Build and lead a team of Team Member Relations Specialists that support policy management, conduct violations, non-exempt corrective action, etc.
• Reports to the Sr. Director, Employee Relations.
• Establish and drive Standards of Excellence for key team member relations processes regionally and globally.
• Work with team members and their managers to understand perspectives and to guide toward resolution of conflict or issues
• Recommends corrective actions, people practices, and process improvements to drive sustainable, integrated improvements in overall team member experience
• Consults or leads difficult or complex team member relations issues, such as Performance Management issues, including PIPs, exit strategies and involuntary separations
• Lead complex, high-risk, or sensitive investigations with advanced judgment, into allegations of violations to Title VII, company policy violations, complaints, concerns, and disputes and managing escalated performance improvement matters.

• Oversees Case Management tools for documentation and effectively manage complex investigations to mitigate risk
• Analyzes data/metrics for themes, trends and root cause identification. Share findings with key partners.
• Create summaries and other documents related to the ER function. Oversee and participate in project work as needed to include training, facilitation of classes, research, and other projects that support the business.

You Have

• Bachelor's Degree in Human Resources, Labor Relations, or Industrial Relations required
• 5+ years of HR experience; required
• In-depth knowledge of labor laws, regulations, and best practices.
• Strong leadership skills, including coaching, developing and influencing high performing teams.
• Strong positive employee relations skills, problem solving skills, including conflict resolution skills.
• Excellent negotiation, communication, interpersonal skills, organization, and analytical capabilities.
• Proven experience owning strategic initiatives, managing multiple priorities, and implementing change management.
• Bilingual – Spanish preferred
• Ability to lift <25 lbs.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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