Manager, Security Operations Center

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

The Cybersecurity Operations Team works in real time to protect all of Grainger, from our systems to our data across the global company. Grainger is creating new experiences for our customers through products and supply chain. Our IT infrastructure provides the global backbone which supports our customers and company, and our Information Security Team protects those assets.

The mission of the Cybersecurity Operations Center (CSOC) Team is to detect, analyze, and respond to cybersecurity events and incidents using a combination of technology solutions and a strong set of processes. The CSOC Team is responsible for is responsible for monitoring and analyzing Grainger’s security posture on an ongoing basis, looking for anomalous activity that could be indicative of a security incident or compromise.  The CSOC Team serves as a correlation point, taking in data from IT assets, including infrastructure, networks, cloud services, and devices.

This position has high visibility and is directly accountable for the effective and efficient management of the CSOC. The CSOC Manager will manage day-to-day activities in the CyberSecurity Operations Center and will oversee, monitor, and guide the daily job performance of the CSOC team.

You will report to the Director of Cybersecurity Operations and may be based remotely or at our offices in the Chicago area.

You Will:

• Direct the functions, processes, and operations of the SOC and ensures policies and procedures are followed.
• Lead the 24×7 operations of the SOC to ensure optimal identification / resolution of security incidents and enhance client security.
• Establish the operational rhythm, expectations, and standards for the CSOC.
• Manage the CSOC team and shift scheduling.
• Ensure process adherence and process improvement to meet operational objectives.
• Manage the collection, documentation and research of security incidents received via the CSOC.
• Develop metrics and scorecards to measure the effectiveness and efficiency of the CSOC.
• Have a continuous improvement mindset to govern the process improvement program for the CSOC.
• Provide direction, leadership, and management of CSOC personnel.
• Manage career development for the CSOC Team, including training and mentoring, conducting performance reviews, and provide the example by exhibiting behaviors to be modeled by team members.
• Implement a “talent pipeline” to develop skills and capabilities for CSOC Team members, ranging from interns to Level IV analysts.

You Have:

• 5+ years in cybersecurity.
• Minimum of 3 years of SOC Manager experience.
• Experience managing people, including technical staff.
• Experience managing a 24x7 operational environment.
• Experience managing security tools and technologies that are common in a CSOC.  (Security Information and Event Management (SIEM) systems, Security Orchestration, Automation, and Response (SOAR) solutions, Endpoint Detection and Response (EDR) tools, Threat Intelligence Platforms (TIP), and other network and system monitoring tools.)
• Must possess leadership, communication, conflict management, people management, reporting, critical thinking, and problem solving, and planning and organization skills.
• Industry certifications such as CISSP, CISM, GIAC, etc.
• Familiarity with security frameworks and industry standards.

Rewards and Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.