Manager, Operational Systems & Implementation

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $93,000.00  to $154,900.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

Reporting to the Senior Manager, Operational Systems & Implementation, the Manager, Operational Systems & Implementation will work directly with two other Managers and one Project Manager.  Team will work closely with the other Operation Engineering Teams:  Design & Optimization and Projects & Automation.  Ongoing career development will be encouraged and supported.

You will be responsible for planning, execution, and oversight of system implementation projects involving systems, robotics, and automation.  You will also be involved with the design, testing, and implementation of the distribution center and branch business systems, including Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and other relevant applications and software.

The position is hybrid requiring a minimum of 3 days per week onsite at either the Lake Forest, IL headquarters, Chicago Merchandise Mart office, or any United States based Grainger Distribution Center (DC). Additionally, this position is approved for relocation to the Chicagoland area. 

40-50% travel is required, primarily US, potentially Canada or Mexico.

US DC Locations

• Kansas City, MO
• Minooka, IL
• Louisville, KY
• Dallas Fort-Worth, TX
• Houston, TX
• Patterson, CA
• Mira Loma, CA
• Gresham, OR
• Macedonia, OH
• Jacksonville, FL
• Bordentown, NJ
• Greenville, SC

You Will

• Coordinate with cross-functional teams to ensure seamless integration of new systems with existing processes.
• Coordinate technical support and training to end-users of the business systems with key stakeholders of Grainger Technology Group (GTG), Operations Support Team (OST), and DC / Branch Operational Teams (end-users).
• Work closely with developers, system administrators, and business users to facilitate effective communication and issue resolution.
• Identify opportunities to improve operational processes through the effective use of system enhancements.
• Ensure that systems are optimized to support business goals and enhance productivity.
• Implement best practices and standard operating procedures for system use and management.
• Collaborate with OST to develop and deliver training programs for system users to ensure effective utilization.
• Partner with vendors and internal technology resources to troubleshoot and correct complex systems issues.
• Gather and address user feedback to continuously improve system functionality.
• Create and maintain system configuration templates to support start-ups, enhancements and upgrades.

You Have

• BA/BS or equivalent professional expertise required.  5+ years of experience in system implementation, operational management, or related field preferred.
• Functional expertise in supply chain with demonstrated career progression and increasing responsibility.
• Experience leading large, cross-functional projects with successful outcomes.
• Strong knowledge of Warehouse Management Systems (WMS), business requirements, Warehouse Execution Software (WES) systems, and other relevant software.
• Excellent analytical and problem-solving abilities.
• Proficient in various operational systems and software, with a strong understanding of system integration.
• A skill for prioritizing business needs over departmental objectives and championing effective solutions.
• The ability to manage change, prioritize opportunities, and deliver results in a dynamic environment.
• Excellent communication and interpersonal skills.
• Strong vendor management and negotiation skills.
• Knowledge of compliance and security standards related to operational systems.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.