Manager, Operational Systems & Implementation

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The anticipated base pay compensation range for the position is $93,000.00 to $154,900.00. This position is eligible for participating in our short-term incentive program in accordance with the terms of the applicable plan.

The range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Position Details

Reporting to the Senior Manager, Operational Systems & Implementation, the Manager, Operational Systems & Implementation will work directly with two other Managers and one Project Manager.  Team will work closely with the other Operation Engineering Teams:  Design & Optimization and Projects & Automation.  Ongoing career development will be encouraged and supported.

You will be responsible for planning, execution, and oversight of system implementation projects involving systems, robotics, and automation.  You will also be involved with the design, testing, and implementation of the distribution center and branch business systems, including Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and other relevant applications and software.

The position is hybrid requiring a minimum of 3 days per week onsite at either the Lake Forest, IL headquarters or any United States based Grainger Distribution Center (DC). 

40-50% travel is required, primarily US, potentially Canada or Mexico.

You Will

• Coordinate with cross-functional teams to ensure seamless integration of new systems with existing processes.
• Coordinate technical support and training to end-users of the business systems with key stakeholders of Grainger Technology Group (GTG), Operations Support Team (OST), and DC / Branch Operational Teams (end-users).
• Work closely with developers, system administrators, and business users to facilitate effective communication and issue resolution.
• Identify opportunities to improve operational processes through the effective use of system enhancements.
• Ensure that systems are optimized to support business goals and enhance productivity.
• Implement best practices and standard operating procedures for system use and management.
• Collaborate with OST to develop and deliver training programs for system users to ensure effective utilization.
• Partner with vendors and internal technology resources to troubleshoot and correct complex systems issues.
• Gather and address user feedback to continuously improve system functionality.
• Create and maintain system configuration templates to support start-ups, enhancements and upgrades.

You Have

• BA/BS or equivalent professional expertise required.  5+ years of experience in system implementation, operational management, or related field preferred.
• Functional expertise in supply chain with demonstrated career progression and increasing responsibility.
• Experience leading large, cross-functional projects with successful outcomes.
• Strong knowledge of Warehouse Management Systems (WMS), business requirements, Warehouse Execution Software (WES) systems, and other relevant software.
• Excellent analytical and problem-solving abilities.
• Proficient in various operational systems and software, with a strong understanding of system integration.
• A skill for prioritizing business needs over departmental objectives and championing effective solutions.
• The ability to manage change, prioritize opportunities, and deliver results in a dynamic environment.
• Excellent communication and interpersonal skills.
• Strong vendor management and negotiation skills.
• Knowledge of compliance and security standards related to operational systems.

Rewards and Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

DEI Statement
 

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.