Manager, HR Service Delivery

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Date: Nov 21, 2025

Location: LAKE FOREST, IL, US, 60045-5202

Company: Grainger Businesses

 

Work Location Type: Hybrid  

Req Number  325775

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

Compensation

The anticipated base pay compensation range for this position is $93,000.00  to $154,900.00.

 

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

 

Position Details

The Manager, Human Resources Service Delivery is responsible for overseeing the delivery of high-quality Tier 1 & Tier 2 HR services to the organization, ensuring that HR operations and support are efficient, customer-focused, and aligned with company goals. This role involves managing a team of HR professionals, optimizing HR processes, and acting as a liaison between the HR department and other business units. The Manager, Human Resources Service Delivery will also focus on continuous improvement initiatives, the employee experience, and the integration of technology in HR service delivery.
 
This is a hybrid role that is onsite in Lake Forest two days a week.



You Will

  • Oversee daily HR service delivery, ensuring timely and effective resolution of inquiries and requests.
  • Lead the HR service delivery team to meet or exceed SLAs and KPIs, and manage HR service processes and workflows.
  • Manage and mentor the HR team, providing coaching, support, and development opportunities.
  • Identify opportunities to streamline HR processes, drive continuous improvement, and ensure compliance with policies and regulations.
  • Act as a point of escalation for complex team member inquiries, collect and analyze feedback, and champion a customer-service-oriented approach.
  • Partner with other HR functions and departments to ensure seamless service delivery and address team member concerns proactively.

 

You Have  

  • Bachelor's Degree preferred
  • 3+ years HR and/or Customer Service required
  • 1+ years Supervisory preferred
  • Strong leadership and team management abilities, with experience leading and developing HR teams.
  • Excellent communication and interpersonal skills, with the ability to influence effectively with all levels of the organization.
  • Problem-solving skills and the ability to manage complex HR-related issues with diplomacy and confidentiality.
  • Customer-focused mindset with a commitment to enhancing the employee experience.
  • Strong organizational skills and the ability to manage multiple priorities simultaneously.
  • Strong competence with the use of HR and voice software applications including SAP, SuccessFactors, Service Now Avaya, Verint and other emerging technologies

 

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.