Manager, Cross Referencing Services

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $101,300.00  to $168,900.00. 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

The Cross Referencing Team provides the ability to identify Grainger products for customer opportunities, allowing for sales of those products to customers.  The Manager, US Cross Referencing Service provides overall direction to the US-based Cross Referencing team, translating company strategies into departmental goals. Responsible for supporting the ongoing development and refinement of the overall cross referencing strategy and providing analysis of financial results and the impact of implemented processes on the business.  Utilizes team knowledge to collaborate with business partners on maximizing conversion of Cross Referencing opportunities and implements automation and enhanced ease-of-use within the Cross Referencing process to support the business and provide just-in-time response. 

You Will

• Support overall direction for the Cross Referencing Team, specifically overseeing the US team members, based on company strategy by determining areas of focus and building the goals for the team to align to the Cross Referencing and company strategies.
• Coach and develop Cross Referencing Supervisors and Senior Analyst to manage daily team operational workflow, including implementing policies and procedures, monitoring and addressing attendance and performance issues, and conducting Performance Management reviews and individual coaching
• Lead development and implementation of processes for US Cross Referencing team, while partnering cross-country with Canadian and Panamanian leaders to ensure alignment, and continually ensure processes meet the need of the current business environment
• Partner with Sales leadership across all functions to resolve Cross Referencing-related issues, gather partnership feedback, and implement process improvements with Sales top of mind
• Manage and measure results of Cross Referencing activity, including team metrics and productivity management
• Interface with Merchandising and Pricing teams to utilize results to address product cross referencing issues, share information, and develop future strategies to meet the needs of the changing business.
• Establish and monitor team productivity and performance measurements in key areas, such as: cycle time, quantity of records cross referenced, and qualitative measures of teamwork and Sales support effectiveness.
• Lead the direction for providing training and professional development of team members
• Partner with the IT team to improve machine learning approaches to automated matching, prioritizing feedback from end-users and Cross Referencing Quality Control team members, while balancing quality and productivity
• Contribute in the development of department goals and expectations

You Have

• 3+ years of experience in related field Preferred
• Prior leadership experience
• Strong Communication, organizational time-management skills required
• Ability to identify and address organizational barriers to ensure that employees can perform their jobs to their full potential as well as continue self-development.
• Experience with Continuous Improvement methodologies
• Demonstrated ability to quickly learn, become competent in, and effectively apply new processes and applications as well as lead change in an environment of rapidly evolving technologies
• Strong coaching skills, with ability to motivate, inspire, and achieve results through others.
• ability to lift <25 lbs.
• Travel Requirements – 10%

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.