Manager, Administrative Services

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Date: Mar 20, 2026

Location: LAKE FOREST, IL, US, 60045-5202

Company: Grainger Businesses

 

Work Location Type: Hybrid  

Req Number  328933

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

Compensation

The anticipated base pay compensation range for this position is $95,000.00 – $158,400.00. This role is eligible for an incentive target of up to 15 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

 

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

 

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

 

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

 

 

Position Details

The Manager, Administrative Operations leads the strategy and delivery of centralized administrative support across the enterprise, ensuring consistent, scalable, and high‑quality service aligned to organizational priorities. The role builds and manages a pooled administrative workforce, including Administrative Business Partners, Executive Assistants, and administrative professionals, and owns the end‑to‑end operating model spanning hiring, onboarding, training, deployment, and standards. This leader partners closely with Talent Acquisition, HR Service Delivery, and business stakeholders to assess demand, deploy resources effectively, and ensure continuity of support. Through operational rigor, standardized ways of working, and continuous improvement, the role strengthens administrative service delivery, develops administrative talent, and enables flexible support models that adapt to evolving business needs.
 
This is a hybrid position that is onsite in Lake Forest two days a week.


You Will

  • Leads the operational management of a centralized administrative services model, ensuring consistent, scalable, and high-quality administrative support across the organization.
  • Manages a pooled team of administrative professionals and Executive Assistants, deploying resources across Administrative Business Partner teams to meet evolving business needs and maintain service continuity.
  • Oversees workforce planning and resource allocation to ensure appropriate coverage, workload balance, and flexibility during vacancies, leaves, or periods of increased demand.
  • Establishes operational standards, service expectations, and performance metrics to drive consistent ways of working, improve efficiency and quality of administrative support, and provide operational insights that inform workforce planning and leadership decision-making
  • Partners with Talent Acquisition to assess administrative talent needs, lead recruitment efforts, and build a strong pipeline while fostering engagement, retention, and professional growth of administrative professionals aligned with operational requirements.
  • Owns the administrative onboarding experience, ensuring new hires are equipped with the tools, knowledge, and processes required to deliver effective support quickly.
  • Designs and implements structured training and development programs to build administrative capability, strengthen consistency, and support career growth across the team.
  • Oversees the deployment of administrative resources across teams and functions, partnering with other Managers of Administrative Services to ensure effective support coverage, mitigate disruptions during transitions or peak demand, and maintain business continuity.
 
You Have

  • Bachelor's Degree or equivalent experience Business Administration, Human Resources, Operations, or a related field required
  • 5+ years in administrative operations, executive support leadership, shared services, or operational support functions required
  • 2+ years of people leadership required
  • Demonstrated ability to manage resource allocation, staffing coverage, or workforce deployment across teams or business units.
  • Experience establishing standardized processes, service models, or operational workflows to improve efficiency and service quality.
  • Strong stakeholder management skills with the ability to partner effectively with senior leaders, HR, and cross-functional teams.
  • Experience using enterprise systems such as SuccessFactors, ServiceNow, or similar HR and service management platforms.
  • Strong organizational, problem-solving, and communication skills with the ability to manage competing priorities in a fast-paced environment.

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.