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Hydraulics & Pneumatics Technical Product Support Specialist

Date: Apr 6, 2021

Location: LAKE FOREST, IL, US, 60045-5201 Virtual Worker, IL, US, N/A JANESVILLE, WI, US, 53546-8729 TEMPE, AZ, US, 85283-4475 WATERLOO, IA, US, 50701-9371

Company: Grainger Businesses

Technical Product Support - Hydraulics & Pneumatics

Company Information
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

This role typically is located in Lake Forest, IL; Janesville, WI; Waterloo, IA; or Tempe, AZ, but due to COVID-19 will be fully virtual until further notice.  Once the office location has a return to work plan, the team member will be required to be on-site.

We are seeking a technical service professional who has industry knowledge in the Pneumatics and Hydraulics field to join our Technical Product Support Team.  An ideal candidate would have extensive experience in application, installation, maintenance, troubleshooting, and repair of pneumatic & hydraulic systems, components, and equipment; such as Air Compressors, Pneumatic  Valves, FRL’s, Pneumatic Transmission Lines, Pneumatic Cylinders, Pneumatic Tools, Hydraulic Power Units, Hydraulic Pumps, Hydraulic Valves, Hydraulic Hoses and Fittings, Hydraulic Cylinders and High Pressure Hydraulic Maintenance Sets.

You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers, contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities

  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.

Position Requirements

  • Must have 7+ years hands-on field experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
  • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
  • Excellent organizational and communication skills.
  • Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
  • Occasional evenings, Saturdays, or overnight travel may be necessary for product training.

EEOC Statement

“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”