Human Resources Representative Lead
Date: Jan 16, 2026
Location: LAKE FOREST, IL, US, 60045-5202
Company: Grainger Businesses
Work Location Type: Hybrid
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $26.06 to $39.14.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
- Serves as the team’s HR subject‑matter expert by applying deep policy and systems knowledge to resolve complex team member issues and inquiries.
- Partners with HR Service Representatives by troubleshooting inquiries collaboratively to strengthen accuracy, consistency, and end‑to‑end issue resolution.
- Delivers exceptional service to active and inactive team members by providing clear guidance and promoting level‑0 support to drive efficiency and self‑service adoption.
- Responds to inquiries promptly and professionally by capturing details accurately in case management to ensure traceability and service quality.
- Uses strong inquiry skills to diagnose root causes and resolve issues beyond initial requests, preventing recurrence and improving process effectiveness.
- Manages an organized workflow by monitoring all assigned items and driving each to timely closure to maintain service continuity and accountability.
- Collaborates with HR teams, vendors, and third‑party administrators by coordinating information and actions to resolve team member matters efficiently and accurately.
- Maintains broad HR expertise across policies, payroll, total rewards, talent programs, and technology by identifying trends to enhance documentation and strengthen self‑service resources.
- High School Diploma/GED required
- Bachelor's Degree preferred
- 4+ years handling escalated, sensitive, and often complex team member issues required
- Strong communication skills, both written and oral, with team members at all levels.
- Ability to de-escalate emotional situations and manage through tough situations with ease.
- Strong analytical and organizational skills while keeping close attention to detail.
- Deep and broad understanding of all HR policies, programs and processes.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.