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HR Service Representative

Date: Nov 16, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

You Will


A passion to provide quality service in the area of Human Resources and Payroll by answering inquiries on policies, programs, and through resolution to inquiries for all team members through multi-channel support on all facets of the team member life cycle from hire to retire.  Maintains strong relationships by handling team member questions and issues with accuracy, a sense of urgency and professionalism. Demonstrates strong problem-solving skills to trouble shoot team member problems.
-Demonstrated commitment to provide an exceptional service experience to all active and inactive team members on HR matters and promotes level 0 support when applicable
-Responds to team member inquiries consistently in a timely, accurate, and professional manner and demonstrates the ability to translate inquiry into a case management application during the interaction to drive an improved team member experience.
-Embraces curiosity by asking the right, probing questions to understand the true nature of a team member’s inquiry.  
-Demonstrated ability to prioritize tasks in an interrupt and deadline driven atmosphere
-Maintain an organized workflow by monitoring and following up on all items assigned, including seeing problems through to resolution and closure with team members
-Functions as a liaison with other HR teams to resolve team member inquires
-Maintains broad understanding of Human Resources while providing information/guidance relating to policies and procedures, payroll, total rewards, performance management, and verifications of employment all team members
-Demonstrated ability to thrive managing multiple ambiguous situations across many levels within the organization
-Quick learner; can understand and thrive executing against documented processes and build strong technology acumen around all Grainger tools
-Builds and maintains relationships by collaborating across business units and departments to foster trust, commitment, accountability and results.
-Demonstrates continuous improvement methodologies to identify and suggest needs for changes and/or improvements in all touch point processes
-Actively participates in metric/quality review and open coaching discussions
-Maintains a comprehensive knowledge and understanding of Grainger policies, programs, and technology by staying current on all facets of HR and participating and executing on all available training
-Performs other related duties and assignments as required as assigned by supervisor. 

You Have

  BA/BS or equivalent preferred.

  1-3 years  of experience in related field preferred.

 

-Excellent customer service and problem solving/resolution skills
-Strong communication skills, both written and oral, with team members at all levels
-Strong analytical and organizational skills while keeping close attention to detail
-Understanding of all HR policies, programs, tools, processes, and the multitude of systems to efficiently and effectively navigate team member inquiries.
-Strong technical aptitude with ability to work in a myriad of technology platforms simultaneously to gather information and resources to effectively provide the right resolution to a team member’s inquiry.
-Familiarity of pay impacts as a result of benefit enrollments, garnishments and taxes
-Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitive data in all interactions
-Thrives as a team player in a fast-paced, high-energy, change-oriented environment and has an ability to work with a sense of urgency
-Commitment to improvement of self and work environment
-Identify trouble spots, service issues and/or gaps in service and raise recommendations to close those gaps.
-SAP HR / Payroll and SuccessFactors experience is desired
-Proficient in Microsoft Office: Word, Excel, PowerPoint, Exchange

DE&I Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status