Director, Talent Acquisition Operational Excellence

Work Location Type: Hybrid  

Req Number  329088

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $135,400.00 – $225,600.00. This role is eligible for an incentive target of up to 25% based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Director, Talent Acquisition Operational Excellence provides enterprise‑level leadership and strategic oversight for the design, governance, and continuous improvement of core processes, tools, and technologies that enable business strategy and performance. You will set the vision and multi‑year roadmap for scalable operating models, driving efficiency, consistency, and high‑quality outcomes across functions. You will lead complex, cross‑functional initiatives, oversee significant vendor and technology investments, and ensure strong value realization. The role also champions operational modernization, data‑driven decision‑making, and change initiatives that enhance user experience and long‑term organizational capability.

You Will

• Set the enterprise strategy and multi‑year roadmap for operational excellence by aligning processes, operating models, tools, and capabilities to business priorities, ensuring scalable execution and sustained performance outcomes.
• Drive continuous improvement by standardizing, documenting, automating, and simplifying enterprise workflows to reduce complexity, improve efficiency, and deliver consistent, high‑quality results.
• Oversee the selection, implementation, integration, and optimization of enterprise tools and technologies to improve operational effectiveness, adoption, and long‑term return on investment.
• Establishe governance frameworks, decision rights, performance standards, and controls to ensure compliant, repeatable execution and clear accountability across functions.
• Provide strategic oversight of external partners and vendors to manage risk, control cost, and ensure delivery of measurable value aligned to enterprise objectives.
• Leverage data, analytics, and performance insights to identify trends, risks, and opportunities, enabling fact‑based decision‑making and executive‑level prioritization.
• Improve internal and external user experiences by incorporating feedback into process and solution design, simplifying interactions, and aligning operational outcomes to business needs.
• Lead enterprise change and capability‑building initiatives by embedding new processes, tools, and ways of working through structured change management, training, and leadership development.

You Have

• Bachelor's Degree or equivalent experience required.
• 10+ years in operational excellence, transformation, enterprise operations, or related leadership role required.  Previous talent acquisition experience strongly preferred.
• Demonstrated ability to lead large‑scale, cross‑functional initiatives with material enterprise impact.
• Proven skill influencing senior and executive leaders without direct authority.
• Enterprise mindset with the ability to translate business strategy into scalable operating models and execution frameworks.
• Advanced analytical, judgment, and decision‑making capability in complex, ambiguous environments.
• Strong executive communication and facilitation skills, conveying complex concepts clearly and persuasively.
• Proven capability managing significant vendor relationships, budgets, and programs.
• Effective change leadership with high emotional intelligence and the ability to build leadership capability at scale.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.