Customer Service Instructional Designer

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:  

You will lead through the learning and development life cycle to design end-to-end learning experiences and high-quality learning content for the Customer Service Centers through partnerships and consultation with internal partners, Project Managers, and experts. You will report to the Manager, Learning Design  & Development for the Customer Service Centers. This hybrid role can be located in Lake Forest, IL, Tempe, AZ, or Janesville, WI.

You Will:  

• ·       Partner and consult with business leaders to produce learning solutions to enable department and organizational-wide strategic initiatives. 
• Develop learning content and associated assets including, eLearning, instructor-led curricula, job aids, learning journeys, case studies, demos, and complex learning experiences using a variety of modalities. 
• Develop learning goals, target outcomes, and the instructional framework to achieve the goals for learning solutions 
• Develop and facilitate train-the-trainer programs for facilitators and Subject Matter Experts (SMEs)/training coaches 
• Consult on design and implementation strategies with team members and partners. 
• Create curriculum roadmaps and learning strategies for current and new projects and initiatives 
• Participate in learning organizations and share latest trends, learning, and ideas 
• Build, deploy, and champion standard operating procedures that promote consistency and create learning, resource, and operational efficiencies 

You Have: 

• Bachelor's degree or Graduate degree in training and development, business, education, adult education, instructional design, curriculum design, organizational development and related fields. 
• 5+ years experience designing and creating adult learning content 
• Instructional Design and technical skills using design applications such as Articulate Storyline, Articulate Rise, Camtasia, Vyond. Advanced Microsoft skills.
• Knowledge of business operations to include Sales and Marketing, Customer Service, Supply Chain Management, Finance, Regulatory, Quality, or Systems. 
• Required travel up to 20% 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Medical, dental, vision, and life insurance coverage starts day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401(k) company contribution each pay period
• Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
• Employee discounts, parental leave, and more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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