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Customer Information Researcher I

Date: Sep 14, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is North America's leading distributor of maintenance, repair, and operation products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleded customer service keep customers' operatons running and their people safe. 

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger. 

 

The Customer Information Researcher will leverage standardized research processes to enhance Grainger’s understanding of our customers. This role will work collaboratively with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, leverage scale opportunities, optimize activities, and automate routine work. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers.

 

Position Description:

  • Actively curate and supplement customer information for all of Grainger, primarily through online research, with an emphasis on identifying qualified prospects and accurately segmenting Grainger’s current customers
  • Contribute to development and continuous improvement of standard research processes
  • Execute processes that create customer information, e.g. conducting online research on customers to confirm which industry a location is in
  • Contribute to quantitative analysis – with support, write SQL and conduct exploratory data analysis
  • Present and share work with peers
  • Develop a deep understanding of the US MRO market – what customers exist in which industries, and how attractive are they to Grainger?

 

Position Requirements:

 

Education and Background

  • Bachelor’s Degree required
  • Degree in STEM preferred
  • 0-3 years post-undergraduate experience

 

Skills

  • Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of interest for a candidate to thrive in the role
  • Statistics, basic data visualization and analysis skills: Excel/Tableau ok, SQL and R/Python strongly preferred
  • Desire to develop additional technical and quantitative skills
  • Clear written and visual communication
  • Thorough, thoughtful online research

 

Impact

  • This position offers the opportunity to guide the steps Grainger takes during our customer information journey to build a data-driven customer-centric organization that leverages new technology tools to unlock business value
  • The proactive research of strategic customers is critical to Grainger's high touch solutions business model and will enable us to market, sell and deliver products and solutions

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.