Customer Information Research Intern

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

The Grainger internship program is currently based in our Lake Forest corporate headquarters.  Not only do we provide a great experience as far as projects, but throughout the program we offer opportunities for learning sessions with our Executive Leadership Team, a tour of our local distribution center, professional development sessions, cross-functional team building and social activities.  Throughout the summer, interns receive performance reviews with their manager, which is a great opportunity to learn and grow your skillsets.  At the end of the summer, interns also provide a final presentation to their department leadership team about their project and recommendations for the future. We believe our internship program is a great experience and an amazing opportunity for students to learn, grow, network and have fun!  Grainger also places a strong emphasis on recruiting top internship talent for full time opportunities where available.

Reporting to the Manager, Customer Information Research, the Customer Information Research Intern will use standardized research processes to enhance Grainger's understanding of our customers. They will work with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, use scale opportunities, improve activities, and automate routine work. By making applicable customer information available, we help Grainger market, sell, and provide the best products and solutions that meet the needs of our customers.

You Will:

• Curate and supplement customer information company-wide by executing standardized processes (primarily through online research) with an emphasis on identifying qualified prospects and accurately segmenting Grainger's current customers
• Advance the development and continuous improvement of standard research processes
• Contribute to quantitative analysis (with support) and write SQL to enable/conduct exploratory data analysis
• Present and share work with peers
• Cultivate genuine curiosity and develop a deep understanding of the US Maintenance, Repair and Operations (MRO) market - what customers exist in which industries, and how attractive they are to Grainger

You Have:

• Statistics, basic data visualization and analysis skills: Excel/Tableau/PowerBI required, SQL and R/Python strongly preferred
• Desire to develop additional technical and quantitative skills
• Clear written and visual communication
• Ability to conduct thorough and thoughtful online research
• Preferred education background in Finance, Economics, Statistics, Business Administration, or related field
• Minimum GPA of 3.0
• No visa sponsorships now or in the future.
• Expected graduation date: December 2025 – June 2026 

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.