Customer Information Research Intern

Date: Sep 13, 2023

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:
The Grainger internship program is currently based in our Lake Forest corporate headquarters.  Not only do we provide a great experience as far as projects, but throughout the program we offer opportunities for learning sessions with our Executive Leadership Team, a tour of our local distribution center, professional development sessions, cross-functional team building and social activities.  Throughout the summer, interns receive performance reviews with their manager, which is a great opportunity to learn and grow your skillsets.  At the end of the summer, interns also provide a final presentation to their department leadership team about their project and recommendations for the future. We believe our internship program is a great experience and an amazing opportunity for students to learn, grow, network and have fun!  Grainger also places a strong emphasis on recruiting top internship talent for full time opportunities where available.
Reporting to the Manager, Customer Information Research, the Customer Information Research Intern will use standardized research processes to enhance Grainger's understanding of our customers. They will work with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, use scale opportunities, improve activities, and automate routine work. By making applicable customer information available, we help Grainger market, sell, and provide the best products and solutions that meet the needs of our customers.

You Will:

•    Curate and supplement customer information company-wide by executing standardized processes (primarily through online research) with an emphasis on identifying qualified prospects and accurately segmenting Grainger's current customers
•    Advance the development and continuous improvement of standard research processes
•    Contribute to quantitative analysis (with support) and write SQL to enable/conduct exploratory data analysis
•    Present and share work with peers
•    Cultivate genuine curiosity and develop a deep understanding of the US Maintenance, Repair and Operations (MRO) market - what customers exist in which industries, and how attractive they are to Grainger


You Have:

•    Statistics, basic data visualization and analysis skills: Excel/Tableau/PowerBI required, SQL and R/Python strongly preferred
•    Desire to develop additional technical and quantitative skills
•    Clear written and visual communication
•    Ability to conduct thorough and thoughtful online research
•    Preferred education background in Finance, Economics, Statistics, Business Administration, or related field
•    Minimum GPA of 3.0
•    No visa sponsorships now or in the future.
•    Expected graduation date: December 2023 – June 2024

DEI Statement
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.