Customer Information Research Analyst

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Date: Mar 23, 2026

Location: LAKE FOREST, IL, US, 60045-5202

Company: Grainger Businesses

 

Work Location Type: Hybrid  

Req Number  328647

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

Compensation

The anticipated base pay compensation range for this position is $73,400.00 – $122,300.00. This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

 

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

 

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

 

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

 

 

Position Details 
 

The Customer Information Analyst supports the Customer Information Strategy & Enablement team by leveraging analytics, problem-solving, and cross-functional collaboration to improve Customer Information Management (CIM) data quality and adoption. This role analyzes data across multiple systems to identify trends, gaps, and opportunities to improve CIM Organization and Location data quality and support Customer Setup initiatives. Working cross-functionally with key business stakeholders, the analyst investigates data and process gaps that impact CIM adoption and recommends solutions to improve customer information quality and usability. The role also supports the development of scalable processes and reporting, automates routine tasks, and contributes to new processes and data solutions that strengthen how customer information is managed across the organization. This position is hybrid, requiring three days per week in the office at either our Lake Forest HQ or Merchandise Mart location, and reports to the Supervisor, Customer Information Strategy & Enablement. 

 
You Will 
 

  • Curate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making. 

  • Transform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions. 

  • Help operations leaders define software requirements for tools that will enable scaled research processes 

  • Assist in developing solutions and processes with a focus on maximizing team output and efficiency 

  • Perform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way 

  • Communicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations 

 
You Have 
 

  • Bachelor's Degree in science, technology, engineering, mathematics or related field 

  • 2+ years experience working with structured data 

  • Experience building relationships with cross functional partners 

  • Experience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences 

  • Experience researching and gathering data using internal and external sources 

  • Experience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred 

  

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

 

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