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Customer Growth Strategy Lead

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Date: Jan 9, 2019

Location: LAKE FOREST, IL, US, 600455202

Company: Grainger


W.W. Grainger, Inc. (NYSE: GWW), headquartered in Lake Forest, Illinois, is the 10th largest eRetailer and an industrial supply company founded in 1927. With 25,000 employees, Grainger partners closely with customers to understand their challenges and provide cost-effective solutions for their maintenance, repair and operations (MRO) needs. The organization is a Fortune 300 Company with greater than $11B in revenue, and is often recognized as one of Fortune Magazine’s Most Admired Companies.



The Customer Growth Strategy Lead will work with a team of Managers and Analysts to develop and implement customer-focused strategies for Grainger.  This role will interact with leaders across the U.S. business on decisions that help us grow with new and existing customers and improve our market share, profitability, and competitive advantage.  This role will lead the development of specific customer growth strategies and manage the cross-functional projects required to test and scale supporting components. 



  • Coordinates with a variety of internal partners to develop a robust point-of-view on our current offer for new and existing customers
  • Identifies opportunities that could improve Grainger’s value prop or make us more relevant to customers
  • Presents findings to senior leaders across the U.S. business and gains alignment on growth opportunity priorities and funding
  • Manages cross-functional initiatives to develop, test, and scale new growth strategies
  • Indirectly manages high-performing team members with strong capabilities in strategic thinking, marketing, analytics, and cross-functional development



  • MBA or related Master’s degree
  • 5+ years of total work experience with 2+ years of post-MBA experience at top-tier strategy consulting firm (e.g. BCG, McKinsey, AT Kearney)
  • World-class strategic and analytical capabilities
  • Excellent written and verbal communication skills
  • Demonstrated comfort with ambiguity
  • Strong strategic aptitude with the ability to translate strategies to tactics
  • Strong ability to identify, prioritize, and structure work that enables development and testing of scalable concepts
  • Preferred:  Successful experience building and executing effective growth/ go-to-market/ marketing strategies within an industrial, retail, or distribution business


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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