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Customer Growth Strategy Analyst

Date: Jul 26, 2019

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger

W.W. Grainger, Inc. (NYSE: GWW), headquartered in Lake Forest, Illinois, is the 10th largest eRetailer and an industrial supply company founded in 1927. With 25,000 employees, Grainger partners closely with customers to understand their challenges and provide cost-effective solutions for their maintenance, repair and operations (MRO) needs. The organization is a Fortune 300 Company with greater than $11B in revenue and is often recognized as one of Fortune Magazine’s Most Admired Companies.

Primary Function

The Analyst, Customer Growth Strategy will work with a variety of different leaders and project teams to develop and implement customer-focused growth strategies at Grainger. This is a general “athlete” role that will support strategy or execution initiatives that help Grainger grow with new and existing customers and improve its market share, profitability, and competitive advantage. 

Principal Duties & Responsibilities

  • General “athlete” that works with different leaders and teams on strategy or execution initiatives
  • Illustrative work
    • Research: collecting info from different sources or materials, cross-referencing products across websites, creating and organizing notes from qualitative interviews
    • Analysis: data matching, manipulation, basic analysis, reporting
    • Execution support and project management: documenting processes and handoffs for activities requiring cross-functional interaction, updating progress reports
  • Travel between office location may be necessary.

Preferred Education & Experience

  • Undergrad degree (STEM background preferred) with 1-2 yrs experience in a corporate environment
  • Proficiency in data manipulation / analysis: highly skilled in Excel / Access a must; SQL / SPSS a plus
  • Highly organized / self-starter: ability to juggle multiple tasks / stay on top of things proactively
  • Attention to detail: ability to follow detailed instructions, document work, follow through on processes
  • Strong communicator: must be a good verbal and written communicator to get things done


Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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