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Customer Coverage Manager

Date: Sep 2, 2022

Location: LAKE FOREST, IL, US, 60045-5201 Remote, IL, US, N/A

Company: Grainger Businesses

Customer Coverage Manager





About Grainger:

Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with many products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone. Find your way with Grainger today.


Position Details:

The Manager of Coverage Operations supports monitoring and tracking current sales investments to ensure they provide returns. This includes performing analysis to evaluate current coverage models to understand performance and potential opportunities to improve. You will partner with sales teams to build coverage strategies and present operational plans that create the highest growth at the best return. You will bring forward ideas to coverage strategy as they design, test and implement new strategies.



You Will:

  • Maintain relationships with sales leaders and important partners
  • Build standard processes (informed by customer information models) to maintain seller coverage
  • Evaluate performance of current coverage models and serve up solutions to further align models to how customers buy/make decisions
  • Communicate relevant updates, oral and written, to sales leaders on performance of coverage models, and work side by side with sales teams to support optimization opportunities
  • Use understanding of current Salesforce strategy to evaluate current coverage models and serve up new solutions to Coverage Strategy
  • Partner with Coverage Strategy to develop new coverage models that improve ability to cover customers and lead year over year growth
  • Manage processes for tracking, executing projects following best practices
  • Ensure achievement of project goals through completion of deliverables that meet stakeholder success criteria


You Have:

  • Bachelor's degree or equivalent work experience
  • 5 -7 years of experience in related field
  • Cross functional leadership skills with problem solving capabilities
  • Ability to manage multiple projects
  • Able to work well both independently and as part of a team
  • Excellent communication skills, both written and oral
  • Strong interpersonal skills
  • Ability to operate in matrix-managed environment (directing and coordinating others that do not directly report to the position)
  • Ability to influence without authority
  • Ability to manage change
  • Creative thinker with an open mind to learn and explore new areas and opportunities


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace