Claims Manager

Work Location Type: Hybrid  

Req Number  325835

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $101,300.00  to $168,900.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

The Claims Manager - GUS oversees the domestic and international claims programs across workers' compensation, property, casualty, cyber, and management liability lines. The role drives timely and effective claims resolution, ensuring data integrity, managing claim reserves and financial reporting, and collaborating across internal and external partners to improve outcomes and reduce total cost of risk. The manager serves as the primary liaison with third-party administrators (TPAs), insurers, defense counsel, and internal business partners, leveraging analytics and trend data to drive accountability and operational excellence. The role also includes recurring captive insurance responsibilities such as claim funding, loss reserving, and quarterly reporting.

You Will:

• Directs Grainger’s workers’ compensation program from injury reporting through resolution; manages TPA performance via audits, claim reviews, and key metrics to ensure compliance and cost control.
• Partners with HR and EHS to improve injury management, return-to-work, and nurse triage processes; drives initiatives that shorten claim duration, reduce costs, and limit litigation.
• Manages property, liability, and auto claims to secure coverage and recover losses; coordinates investigations and pursues subrogation with Facilities, Supply Chain, and Legal.
• Supports major loss events through coordinated response and root-cause analysis; applies lessons learned to strengthen risk management.
• Oversees captive insurance funding, reserving, and forecasting with Treasury, Accounting, and FP&A; prepares reports, reconciles balances, supports audits, and analyzes claims to guide budgeting and strategy.
• Manages litigated claims with external counsel to achieve efficient resolution and control legal spend; standardizes handling practices and tracks trends to inform prevention efforts.
• Maintains and improves claim databases and dashboards to monitor KPIs; uses analytics to identify risks, recommend mitigation, and ensure transparency through reporting.
• Implements process improvements to streamline claims handling; collaborates with teams and vendors to embed risk awareness and early intervention, and represents Grainger in insurer reviews and industry benchmarking.

You Have:

• Bachelor's Degree risk management, finance, or business administration required
• 5+ years of progressive experience in claims management with emphasis on workers’ compensation and casualty claims required
• 5+ years with self-insured and captive programs preferred
• Strong understanding of claim litigation, reserving, and financial reporting.
• Proven ability to lead cross-functional initiatives and manage external vendors.
• Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU) preferred
• Chartered Property Casualty Underwriter (CPCU) preferred
• Associate in Risk Management (ARM) preferred

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.