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CI Root Cause Analyst

Date: Nov 12, 2020

Location: LAKE FOREST, IL, US, 60045-5201 WATERLOO, IA, US, 50701-9371 Virtual Worker, IL, US, N/A JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

*This role typically is located in either our Lake Forest, IL headquarters, our Janesville, WI office or our Waterloo, IA office, but due to COVID-19 will be fully virtual until further notice.  Once these office locations have a return to work plan, the team member will be required to be on-site.


The Customer Information Root Cause II Analyst is responsible for diagnosing and resolving sources of Customer Information issues and as a result, promoting customer information quality to support Grainger’s business objectives.  This role will manage the complete life cycle of customer information issues, utilizing both project management as well as root cause management knowledge, skills and practices to deliver timely and relevant solutions. This will require working cross functionally to understand issues and align stakeholders to the improvement process.


--Collects relevant data about identified issues; profiles and analyzes with minimal assistance to derive insight into potential causes with direction from the Sr RCM Analyst
--Maps, analyzes, and synthesizes business and system flows as well as data transmissions that exist in relevant processes
--Analyze, synthesize and draw quantitative fact-based conclusions from the discovery and diagnosis research that identifies root cause and provides practical solutions
--Partners with CIRCM team members to align stakeholders on constraints (complexity, cost, timeline, solution impact) and obtain buy-in for path forward that will support the improvements
--Create and establish systematic monitors as a proactive alert system to minimize the impact of a data issue
--Incorporates department and corporate strategies into the project scope and implementation plan as appropriate in coordination with key stakeholders.
--Assembles and manages project plans through effective utilization of skills, management of activities, self-motivation, and open communication.
--Embraces Curiosity to identify, review, and promote creative ideas and approaches to improve department and team member performance.


Position Requirements:

Education and Background
--Bachelor Degree with Business Administration or Data Management focus, Masters degree a plus. 
--Possesses 3-5 years of experience and demonstrated success in Problem Management/Analysis or Root Cause Management.
--Certification as a Project Management Professional (PMP), Six Sigma Black Belt, and/or Six Sigma Green Belt are a plus.

Skills and Abilities
--Intermediate quantitative skills, including proficiency in SQL, Excel and other tools, ability to profile and analyze large sets of data, and use numerical evidence systematically with some assistance from Sr Analysts.
--Experience with a variety of Continuous Improvement (CI) or Project Management (PMBOK, AGILE) concepts, methods, and tools. 
--Written and verbal communicator to interact within Customer Information Design and Operations with clarity and precision.
--Possesses intermediate level problem-solving, critical and end-to-end thinking skills; understands and teaches connection between business strategy, goals, and the assignment. 
--Possesses direct and indirect leadership qualities that can earn sponsor and stakeholder credibility, trust, motivates project team members, and drives results
--Experience in the art of change management; able to successfully overcome resistance to change and foster full adoption by key stakeholders.
--Intermediate business as well technology acumen.
--ITIL experience a plus

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.