Business Systems Engineer - GUS

Work Location Type: Remote  

Req Number 322592

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $72,500.00  to $120,800.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

This position is not eligible for any form of sponsorship now or in the future.  Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details
Business Systems Engineers implement, configure, develop, maintain and optimize enterprise-grade commercial software platforms that enable Grainger's core business processes (i.e. Contracts, Sales, Supply Chain, Finance and HR). You will understand the core business processes enabled by these tools and can translate business requirements to the most optimal, performant, reliable, scalable and secure solution that meets the need. You are responsible for seamless operation of/integration between complex systems in a rapidly evolving ecosystem that includes traditional ERPs (on-prem, hybrid, cloud), best-in-breed specialized tools and SaaS platforms, as well as fully custom solutions. You will demonstrate Grainger's core Engineering principles and continuous improvement mindset including a stewardship for both the overall Business Systems Platform and improving our customer first culture. You are primarily responsible for creating and implementing the physical design which includes building, testing, and deploying code; configuring systems; resolving defects; confirming compliance with security, performance and related standards; providing level 2 and 3 technical support; and delivering recommendations to improve systems.

You Will
•    Support design, implementation, and maintenance of systems and applications to support business operations and processes
•    Execute on requirements per technical specifications and defined deliverables, scrutinizes details, questions inconsistencies and demonstrates curiosity and functional understanding
•    Configuring modules, and providing technical support to Contracts end-users
•    Adhere to development of solutions to ensure they are flexible, scalable, and meet company standards.
•    Create software documentation, such as testing plans, flow charts and technical documentation
•    Monitor and maintain integration between Collaboration platforms (Smartsheet, Slack, Etc.) and other systems and tools (SAP, Sailpoint, SalesForce, Microsoft tooling)
•    Providing assistance to users of Grainger's Contract platforms via ServiceNow Incident and Tasks management.
•    Participate in and follow Grainger's Technology Change Control policy
•    Participate in team activities (status meetings, tech huddle topics, etc.) and pairing with peers to work on stories

You Have
•    Bachelor's Degree or equivalent experience 
•    2+ years Strong organizational and communication skills. 
•    2+ years Ability to analyze, interpret and document complex problems or processes 
•    2+ years Ability to prioritize and multitask under pressure. 
•    2+ years Experience troubleshooting mail flow issues, email auth protocols (SPF, DKIM, DMARC, etc), encryptions (TLS, S/MIME, etc), Iron Port experience preferred 
•    2+ years Excellent interpersonal skills and the ability to build relationships with partners 
•    2+ years Experience supporting and administrating the Microsoft platform (admin portal, backend infrastructure, Office Suite, Power Apps, etc), including understanding licensing, integrations, data integrity, security, and system maintenance
•    2+ years Experience with scripting (Microsoft Graph API/PowerShell, etc)
•    Problem-solving: Ability to analyze and solve complex technical issues. (Intermediate proficiency)
•    Communication: Effectively communicating with technical teams and stakeholders. (Intermediate proficiency)
•    Teamwork: Collaborating with other developers. (Intermediate proficiency)
•    Agile methodologies: CI/CD, Application Resiliency, and Security practices. (Beginner proficiency)
•    Azure, AWS, SQL Server a plus

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.