Supervisor, Sales Coordinator Team

Date: Sep 11, 2023

Location: JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses


About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

Reporting to the Senior Manager, Sales Coordinators, you will manage the daily operations of the Sales Coordinator team whose focus is on the execution of important deliverables and multiple administrative activities to support our largest most complex contractual customer agreements. The Supervisor will lead through implementation, talent management, change management and development of the team to ensure engagement and an exceptional experience.

You Will:

  • Manage the daily operations of a team of approx. 11-15 Sales Coordinators.
  • Provide frequent, direct coaching to team members. Spend at least 60% of time working directly with team to guide development and performance.
  • Speak to SC / Seller metrics that create program adoption.
  • Determine scalable scope of work to ensure program success for long-term growth.
  • Review performance metrics, diagnoses root cause of individual underperformance and develops an improvement plan.
  • Plan and manage workflow of direct teams. Coordinate work activities to achieve the volume expected to meet operational requirements.
  • Oversee selection and hiring process, accountable for team member performance.
  • Take ownership of relevant Sales Coordinator internal partner relationships including Sales, Contact Center, CLPM, Quotes, Cross Referencing, TPS, Transportation, Sourcing, Open Order Management, Ebusiness, EPRO and analytics, and Financial Services teams to ensure optimal operations.
  • Increase employee engagement through direct interaction and support; celebrate team and individual success. Work to achieve increased employee engagement scores as reflected in previous internal surveys.
  • Work with Manager & Sr. Manager to make recommendations for organizational improvements.
  • Manage through processes/projects, as applicable.
  • Mentor team members to grow within role and position for advancement opportunities.
  • Administer escalation management and finalize best business solution.

You Have:

  • 3 or more years of experience in related field.
  • High school diploma or equivalent
  • 1 or more years of management experience
  • Leadership background in coaching for individual performance improvement and talent development
  • Train team members on processes, procedures, compliance and product knowledge

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Medical, dental, vision, and life insurance coverage starts day one
  • Paid time off (PTO) days and 6 company holidays per year
  • 6% 401(k) company contribution each pay period
  • Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
  • Employee discounts, parental leave, and more

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.