Supervisor, Collection

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

The Collections Supervisor reports to a Manager of Collections. As the Collections Supervisor you will manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government, and/or International customers while maintaining customer service.

You Will:

• Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international accounts.
• Manage integrity of A/R portfolio.
• Plan and maintain a program for collection of past due receivables.
• Negotiate with our customers for compromise settlements, partial payments, time extensions and write offs.
• Work with internal partners in the order-to-cash process flow to resolve complex collections issues that may require special attention and resolve payment barriers.
• Maintain company collection polices.
• Escalate to appropriate sales personnel on complex collection issues requiring assistance or unusual action.
• Create innovated projects in effort to improve business practices.
• Approve accounts for forced collection through outside agencies or legal placement.
• Provide strategy to Collection Representatives to align with the goals of the department and the company.
• Prepare and submit periodic operating reports to immediate supervisor on the status of collections.
• Provide leadership direction to direct reports by offering constructive feedback to help develop staff while promoting an inclusive environment.
• Communicate the collection goals for each collector and the department and provide feedback on progress.
• Overseeing the collection effort of all receivables, this includes reviewing and training collection staff.

You Have:

• Bachelor's degree or equivalent experience.
• 2 plus years of people leadership experience.
• Analyzed financial data.
• Ability working with Microsoft programs.
• Experience with collection laws and practices.
• Proven problem solving skills.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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