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Manager, Credit Services

Date: Mar 30, 2021

Location: JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

Primary Function:


Provide professional management and administration relating to all credit matters. 


Responsible for Fraud.  This involves mitigating fraud to reduce bad debt loss by working with a third-party provider and leading fraud strategy as well as working cross functionally to implement new process and actions to further mitigate the risk of fraud loss. 


Responsible for Special Collections Department (SCD) to effectively manage the processing of the company’s delinquent receivables utilizing a third-party approach, external collection agencies and attorneys. 


Principle Duty:


  • Provides direct leadership to 3-5 Supervisors and indirect leadership of approximately 30 team members, in both exempt and non-exempt positions
  • Manage the extension and administration of credit to ensure compliance with company policy and legal statutes.
  • Manage exposure and mitigate risk on open account sales to minimize amount of bad debt write-offs.
  • Authority to extend Credit Limits to a single customer up to $5M.
  • Oversee the Customer Hierarchy process (especially with large, complex customers).
  • Engage internal business partners and Customers as a financial, business and problem-solving resource.

Position Requirements:

  • BA/BS Degree preferred in business
  • Minimum of 10+ years of progressive business experience is required, with significant responsibility in finance, credit, collections, and process resolution.
  • Experience leading teams with direct reports preferred
  • Able to work effectively with all levels of management, internal and external customers.
  • Demonstrated writing/oral communication and presentation skills—effective across vertical/horizontal lines of organizational structures.
  • Self-starter with strong initiative willing to challenge the status quo, using tact and diplomacy.
  • Demonstrated ability to work in complex situations with professionalism and decorum.


Work Environment: 


  • Some travel may be required in the 5%-10% to visit customers or other Grainger locations.
  • Location of the centralized Credit Manager’s base of operation will be Janesville, WI.


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.