Share this Job

Credit Specialist-(Hybrid)

Date: Nov 23, 2022

Location: JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

The Credit Specialist must work in partnership with the following business partners including but not limited to the following: Customers, Credit Managers (CM), Sales, Fraud, Branch Services, E-business, Sourcing, Legal, On-Site Services, Collections, Billing and Accounts Receivable. Coordinate with and manage these cross-functional resources to enhance the customer experience and resolve credit issues resulting in well informed business decisions that significantly affect customer relationships and economic earnings.

You will report to the Supervisor, Credit Services.

You Will:

  • Provide Credit management of an assigned, diverse credit portfolio of up to $150M including government entities, small and medium sized corporations.
  • Complete professional customer credit worthiness evaluations, utilizing complex financial statement analysis, credit reports, analyst reviews, etc., to facilitate effective decision-making, with credit limit authority up to $100K and order approval to $100K.
  • Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
  • Develop and maintain relationships to partner with CMs and Sales as a credit resource for the entire customer relationship.
  • Establish and coordinate communications with business-Manage a Universal Worklist from different workflow systems; the central access point to tasks, and notifications. Expectation is to release "will call" and "shipping" orders per guidelines.
  • Drive a call center service level that represents the voice of the customer to Grainger and focuses building strong customer relationships, loyalty, and retention by delivering WOW customer service.-Analyze over extension reports weekly for credit limits within authority level to help grow sales or mitigate unnecessary exposure.
  • Ability to work concurrent projects and daily responsibilities.
  • Establish and coordinate communications with business partners and customers; provide training on credit policies.
  • Primary focus is on Small to Medium sized customers without sophisticated processes and systems (EDI, ERS, Summary Billing, EFT payments, web billing, etc.) that require unique attention.

You Have:

  • Undergraduate degree in a business-related field or equivalent experience required.
  • Minimum of 2-4 years of experience in finance, credit, collections, accounting or process resolution required.
  • A comprehensive understanding of business principals including accounting, credit and collections, financial statement analysis, banking and finance, commercial law, marketing, statistics, economics, human behavior and computer science.
  • Professional credit credentials (must obtain a designation of a CBA professional or equivalent certification within 2 years).
  • Experience with credit scoring systems preferred.
  • Self-directed, results and goal driven.
  • Excellent verbal, written and presentation skills.
  • Able to persuade and influence without formal authority.
  • Ability to work effectively and develop relationships with all.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance coverage starts day one
  • Paid time off (PTO) days and 6 company holidays per year
  • 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, and more

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.