Credit Service Analyst

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $54,700.00  to $82,100.00. 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

The Credit Service Analyst provides professional management and administration of the company’s delinquent high-dollar receivables and related responsibilities. This role involves continuous investigation and research to accurately prepare documentation for processing bankruptcy demands, transitioning accounts to outside agencies, and completing lien waivers/vouches. The Credit Service Analyst develops SCD/Bankruptcy objectives, policies, plans, and programs to contribute positively to economic earnings and increase shareholder net worth. Additionally, the role requires resolving complex issues by partnering internally and externally to enhance processes and ensure delinquent high-dollar collections, while collaborating with Customers, Legal, FSS, CSC, Sales, and Branch Operations. This position is Hybrid requiring 1 day per week in office at either our Lake Forest, IL headquarters or Janesville, WI corporate office.

You Will

• Analyzes financial information and investigate/validate account relationships to prepare documentation for bankruptcy reclamation demands, proof of claim filings, administrative claims, and 503(b)(9)’s with the US Bankruptcy Court.
• Coordinates with outside agencies/attorneys on litigation efforts for high-dollar and complex delinquent balances.
• Ensures prompt and accurate application of customer payments to SCD accounts, analyzes payment details for best course of action, and facilitates the movement of accounts in and out of outside agencies.
• Manages exposure and mitigate risk for delinquent accounts, processes bad debt receivables while adhering to legal and audit regulations and ensures accuracy before processing write-offs.
• Writes off accounts based on approval matrix and finalizes lien waivers and vouchers for customers according to guidelines.
• Delivers expert and excellent customer service.
• Coordinates activities and communication with business partners (customers, credit & collections, branches, sales, financial services, accounting, collection agencies, outside attorneys, and US Bankruptcy Courts) to support daily operations and enhance processes.
• Proactively tests new and better ways to solve problems or bottlenecks with processes, with support from leaders, and demonstrate a willingness to learn and think outside the box.

You Have

• Bachelor's Degree or equivalent experience Business related. Required
• 3+ years Progressive business experience preferred, in Finance, Credit, Collections or Process Resolutions. Required
• Knowledge of business principals including accounting, credit and collections, financial statement analysis, banking and finance, commercial law, marketing, statistics, economics, bankruptcy, human behavior, and computer science.
• Premium value placed on ethics and integrity.
• Ability to work effectively and develop relationships with all levels of management.
• Demonstrated writing/oral communication and presentation skills, effective across vertical/horizontal lines of organizational structures.
• Other attributes and competencies include results driven, customer focused, decisive, analytical, creative, agile, and possess technical literacy.
• Recognize, develop, and motivate business partners.
• Memberships in Professional Organizations such as D&B, NACM, AMA, a benefit.
• Self-starter with strong initiative willing to challenge the status quo, using tact and diplomacy.
• Strong organizational and problem-solving skills with the proven ability to plan and deliver results.
• Demonstrated ability to work in complex situations with professionalism and decorum.
• Minimal travel required; up to 10% may be necessary at times.

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.