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Account Collections Representative II

Date: Jun 26, 2022

Location: JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

The Collection Representative II position supports the department in the processing of Grainger's delinquent account receivables with an average portfolio size of more than $7M. You will establish a close partnership with the Sales team to support our Core Value Proposition to help customers take cost out and increase future sales. You will provide an understanding of the assigned customer orders to payment process with all internal partners. You will report to Manager, Collections.

You Will:

  • You will have daily customer contact regarding all collection activities for assigned corporate/government accounts following our credit policy and practices in a manner that will result in problem resolution
  • Promptly answer inbound phone inquiries.
  • Respond to customer requests for documentation quickly
  • Maintain, accurate and detailed customer contact notes following established standard repeatable processes.
  • Use professional collection skills and techniques to identify customer reasons for delinquent payments.
  • Communicate with Credit, Sales and Operations regarding specific situations and general collection issues.
  • Facilitate meetings with all business partners
  • Work with multiple internal business partners to resolve complex payment barriers
  • Work with A/R specialists and customer to resolve situations which cause un-reconciled checks.
  • Establish close communications with Sales partners that will both help manage DSO and grow sales.

You Have:

  • 1 plus years of Collections experience
  • Advanced knowledge and working ability in SAP.
  • Proficient in Microsoft Word and Excel including the ability required to create, manipulate professional spreadsheets. Experienced using such tools as filters, pivot tables and Vlookup.
  • A solid command of English grammar
  • Good attendance and work ethics
  • Have a solid understanding of collections role while maintaining the customer's electronic processes
  • Experience planning to balance the customer needs, emails, account collections activities and meetings

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.