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Business to Business Account Collections Representative

Date: Dec 8, 2021

Location: JANESVILLE, WI, US, 53546-8729

Company: Grainger Businesses

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

Position Details:

The Collection Representative provides a high level of service to our customers to effectively manage the company's receivables. You will work an 8 hour shift Monday through Friday and will report to a Collection Supervisor.

You Will:

  • Quickly respond to customer requests for documentation.
  • Promptly answer inbound phone inquiries.
  • Demonstrate problem solving and curiosity dealing with our customers and your colleagues
  • Use professional collection skills and techniques to identify customer reasons for delinquent account status.
  • Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
  • Provide customers with documentation on disputed accounts.
  • Maintain accurate and detailed customer contact notes following established standard repeatable processes.
  • Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
  • Partner with Sales personnel on payment barrier removal.
  • Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
  • Perform other tasks as assigned.

You Have:

  • High school diploma or equivalent is a must; some college or specialized training is a plus
  • 1 or more year of experience in a customer service environment or inbound call center experience is a plus
  • Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
  • Phone etiquette skills and a solid command of English grammar for verbal and written interactions.
  • Demonstrated experience working in complex situations.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement programs
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.