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Infrastructure Administrator II

Date: May 14, 2022

Location: JACKSONVILLE, FL, US, 32218-2261

Company: Grainger Businesses

Grainger is North America’s leading Maintenance Repair & Operating provider and we are the 10th largest North American E-commerce player with over 50% of our revenue coming from online transactions. Within the Enterprise Systems team we use technology to support the ever-changing and dynamic needs of a supply chain carrying 1.5 million products and an employee base of 25,000+; and we are committed to delivering technical solutions to support the business in its mission to stay atop. We deliver technology solutions across the enterprise including our call centers, branch network, sales, and our various digital channels. The team supports over 1000 applications across the network and operates in an agile environment to deliver complex solutions quickly and seamlessly. The team of 500+ is comprised of Infrastructure + Operations, Cyber Security, Technology Planning, Architecture and Engineering and are built in a way to support the dynamic and ever-changing customer landscape. 


Infrastructure Administrator II -Windows.  As Infrastructure Administrator II Windows, you will be responsible for day-to-day operations, maintenance, managing configuration baseline of operating systems, software applications, and security compliance. Our Windows Administrators work with monitoring tools, assess and interpret the logical and physical requirements of systems and applications for all hardware. Through automation and system improvements you get a chance to influence change through the efficiencies you identify (using tools like PowerShell, Power CLI, and more!) 


Principal Duties & Responsibilities 

•Responsible for supporting servers running Microsoft Windows Server 2008, 2012, 2016, and 2019within a VMWare/ESXi infrastructure and/or the AWS and Azure cloud environments 

•Experience working with large-scale networks.(2000 plus servers) 

•Assist in managing implementation and enhancement of new or existing products supporting organization and business line objectives 

•Evaluate and escalate events and incidents to the T2 Windows Platform teams based on established escalation procedures. 

•Provide real-time monitoring and timely response to alerts and anomalies generated by system tools. 

•Coordination with the appropriate groups to ensure that a unified direction/plan is in place and is being followed through to completion and in accordance with IT policies and procedures. 

•Manages the patching/maintenance activities utilizing technologies such as VMWare/ESXi, vSphere, SRM, WSUS, AWS, Azure etc. 

•Automating and improving our processes so we can ensure the right solutions are delivered on stable systems. 

•Accurately document and record all interactions with customers in the incident management tracking tool. 

•Identify and develop new security detection use cases, playbooks, and alerts for use within the SIEM. 

•Supports departmental and corporate goals by meeting key performance indicators and defined metrics. 

•Fully support and follow Change Management processes and procedures. 

•Contribute in the evaluation of new or updated processes and solutions with engineering. 

•Help standardize documentation f or support of assigned systems and applications and help to facilitate understanding and use within level one support organization. 

•Assist in security project implementation for testing, monitoring and reporting purpose. 

•Participate as a member of the global T2 Platform operations team in protecting the integrity and confidentiality of Grainger information assets while enabling business functionality in all systems and environments by supporting applicable security solutions. 

•Other duties as assigned 


Preferred Education & Experience 

•Preferred experience of 5 or more years of hands-on experience working in Windows System Administration –preferably on an Operations team. 

•5or more years required of hands-on IT work experience with a broad exposure to infrastructure/network and multi-platform environments. 

•Hands on working knowledge of at least two operating systems including but not limited to Windows Server 2008, 2012, 2016, and 2019and Apple OSX environments required. 

•Hands on experience with VMWare/ESXi, vSphere, SRM, WSUS, AWS, Nutanix, Azure etc. 

•5years of hands-on experience (minimum) and good working knowledge with a variety of -security technologies and processes including but not limited to SIEM (Splunk), HIDS, malware analysis and protection, content filtering, logical access controls, data loss prevention (such as Symantec, RSA, McAfee), content filtering technologies, application firewalls (such as F5, Imperva), vulnerability scanners, forensics software, and security incident response. 

•Strong PowerShell and scripting knowledge. 

•Experience working with solutions like CyberArk, Active Directory, eDirectory, and Entrust 

•Familiarity with audit support and response, and regulatory compliance (Sarbanes-Oxley (SOX) and PCI-DSS)•Ability to effectively prioritize and execute tasks in a complex environment 

•Solid understanding of standard business processes including Change Management, Problem Management, Work Prioritization, Quality Assurance, and Continuous Improvement best practices, etc. 

•Good working knowledge of Microsoft Teams, Office 365, and SLACK. 

•Highly self-motivated. 

•Strong attention to detail. 

•Strong client relationship management skills 

•Strong analytical and problem-solving skills. 

•Strong verbal and written communication skills. 

•Strong interpersonal and conflict management skills. 


“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”