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Infrastructure Administrator II - Messaging

Date: Feb 15, 2021

Location: JACKSONVILLE, FL, US, 32218-2261

Company: Grainger Businesses

Join the Grainger Team as an Infrastructure Administrator II specializing in messaging administration tools in our Jacksonville, Florida IT Operations Center. As an Infrastructure Administrator II you will serve as the messaging expert for our Endpoint and Collaboration Operations Team. Our Infrastructure Administrators identify performance problems and malfunctions, address systems and equipment problems, perform hardware checks using the necessary testing tools and maintain hardware. Through automation and system improvements you get a chance to influence change through the efficiencies you identify!


More specifically, you will be responsible for ensuring that the support and management of large scale messaging and collaboration environments and tools are maintained to the highest standard with maximum levels of productivity and efficiency. Responsibilities like:


  • Managing large-scale messaging projects across cross-functional teams
  • Troubleshooting hardware and software complex problems and taking appropriate corrective action and/or interacting with IT staff or vendors in performing dynamic testing, support and troubleshooting function
  • Proactively providing open and effective communications with support teams and leadership.
  • Provide support the application infrastructure that runs on the Windows servers
  • Provide daily support for Microsoft Exchange 2010 environment
  • Support and enhance mobile messaging environment
  • Perform all aspects of the O365 ongoing administration including availability, reliability, performance, monitoring, backup, and security
  • Serve as Tier 3 operational support for Office 365 (O365) applications (Exchange Online, SharePoint, Teams, Skype, etc.)


Candidates should have several years of hands on experience (3+ years) in Infrastructure Administration of on-premise/virtualized solutions. If you have demonstrated experience in management and migration of Microsoft Exchange environments, O365 and One Drive administration, PowerShell scripting, identity management, and providing highly rated customer service - you will excel at this role.


“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”