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Infrastructure Administrator II

Date: Jul 28, 2022

Location: JACKSONVILLE, FL, US, 32218-2261

Company: Grainger Businesses

Join the Grainger Team as an Infrastructure Administrator II specializing in administration of endpoints and collaboration tools in our Jacksonville, Florida IT Operations Center. As an Infrastructure Administrator II you will be responsible for day-to-day operations, maintenance, managing configuration baseline of operating systems, software applications, and security compliance.  Our Infrastructure Administrators identify performance problems and malfunctions, address systems and equipment problems, perform hardware checks using the necessary testing tools and maintain hardware.  Through automation and system improvements you get a chance to influence change through the efficiencies you identify! 


More specifically, you will be responsible for ensuring that the performance and availability of endpoints, collaboration tools, and Microsoft O365 are maintained to the highest standard with maximum levels of productivity and efficiency. Responsibilities like: 


  • Maintaining and configuring endpoint devices and supporting software 

  • Helping to increase adoption of collaboration tools 

  • Providing Level 3 production support for all escalated issues to the Client Platform Services operations team. 

  • Proactively providing open and effective communications with support teams and leadership. 

  • Automating and improving our processes so we can ensure the right solutions are delivered on stable systems 

  • Supporting multiple complex systems, applications or databases with multiple concurrent users ensuring control, integrity, and accessibility. 


The ideal Candidate would have: 


• Proficiency with administering Office 365 applications 

• Proficiency with Microsoft exchange, onprem and cloud 

• Proficiency with SharePoint and PowerApps 

• Proficiency with Windows and MacOS troubleshooting 

• Proficiency with Altiris and JAMF 

• Proficiency with PowerShell and Command Line 

• Proficiency with network printers and print release 

• Proficiency with agile principles and methodologies 

• Experience in scripting 

• Experience Project planning 

• Ability to train other teams on processes and workflows 


Candidates should have several years of hands-on experience (3+ years) in Infrastructure Administration of on-premises/virtualized solutions. If you have demonstrated experience in supporting endpoints and optimizing the tools that keep them running in a fast-paced environment and providing highly rated customer service - you will excel at this role. 


“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”