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Supv, Cross Reference Services

Date: Sep 12, 2022

Location: Hybrid, IL, US, N/A Remote, IL, US, N/A LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

The Cross Referencing Team provides the ability to identify Grainger products for customer opportunities, allowing for sales of those products to customers. As the Supervisor, Cross Referencing Services, you will lead, manage, and coach a team of Cross Reference Specialists and/or an Associate Project Manager who help our sales team to grow sales and increase market share by managing all cross-reference project request. This is achieved through balancing team workload, ensuring strong quality, scheduling projects within the team and maximizing team productivity. You will report to and assist the Sr. Manager, Cross Reference Services.

You Will:

  • Establish and maintain customer level strategic alliances with important internal and external partners, focusing on delivering relevant business solutions
  • Provide Cross Referencing subject matter expertise for our internal and external partners
  • Collaborate with aligned Sales team to ensure goals are supported with desired levels of performance and act as liaison to resolve cross referencing-related issues
  • Accountable for team operational workflow, including implementing policies and procedures, monitoring and addressing attendance and performance issues
  • Monitor team's measurements in important areas such as productivity, cycle-time, success rate, and revenue generation
  • Adopt and engage continuous improvement methodologies to evaluate tools, processes, and resources and participate in projects to increase customer impact and experience
  • Facilitate periodic audits of projects, together with the Quality Control team, to identify areas of improvement and provide coaching feedback to the Cross Reference Specialist
  • Collaborate with the aligned Associate Project Manager to pre-qualify projects and provide feedback on additional needs to best deploy resources to meet our customers' needs
  • Facilitate, review, and troubleshoot work schedule variances and address issues related to the daily operations of the team and to meet project deadlines and customer expectations

You Have:

  • 3+ years of experience in related field
  • Experience with Continuous Improvement methodologies
  • Experience directly or indirectly leading a team

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.