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Sr Analyst, Strategic Customer Programs

Date: Mar 16, 2023

Location: Hybrid, IL, US, N/A CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

Grainger Sourcing provides a key component to our value by fulfilling customers' unmet product needs through Sourcing's network of 14k+ suppliers. As Sr. Analyst, Sourcing Strategic Programs, you will help strengthen Grainger's most valuable customer relationships by supporting the design, execution and oversight of strategic programs core to a best-in-class Sourcing organization. You will partner with stakeholders to understand needs, supporting the design and leading the implementation of strategies to improve end-to-end operations, evaluating program health and financials, and providing governance and oversight to ensure customer needs are met. You will report to the Manager, Sourcing Strategic Programs.

You Will:

  • Assess existing processes and customer relationships for aligned programs to ensure operations are leading to best-in-class customer experiences and improved outcomes.
  • Support the design of new end-to-end programs needed to manage and strengthen customer relationships and lead the implementation and daily execution.
  • Assist in the creation of and lead the execution of program oversight and governance processes to evaluate program health and ensure strategies lead to desired outcomes.
  • Build relationships at all levels throughout the organization to gain agreement around current and future program activities.
  • Lead and manage projects and initiatives aimed at improving processes and tools.
  • Be a subject matter expert for aligned strategic programs and partner on cross-functional initiatives
  • Support change management using best practice methodologies.
  • Create messaging, both informal and formal to gain alignment with partners on program needs.

You Have:

  • Bachelor's degree in Business, Sciences, Supply Chain, or related field or equivalent experience.
  • 3+ years related experience in Sourcing, Supplier Management, Sales, Customer Strategy, Operations, Project/Program Management, Process Improvement, or Business/Finance or other relevant experience.
  • Experience partnering with customers, suppliers, and/or sellers.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.