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Sr Analyst, Continuous Improvement & Processes

Date: Mar 1, 2023

Location: Hybrid, IL, US, N/A CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

Grainger Sourcing (aka special orders) provides an important component to our value by fulfilling customers' unmet product needs through Sourcing's network of 14k+ suppliers. As Sr. Analyst, Sourcing Process Improvement & Quality, you will implement and maintain a system of quality governance, generating insights into process and team member performance, informing on process and training improvements, documenting standard process, identifying task owners, driving end-to-end continuous improvement, and providing recommendations to Sourcing leadership. You will have an important impact on our ability to onboard team members and support existing team members with accurate and accessible resources, standardized processes, set a new quality standard, and partner with teams across the business to improve the end-to-end experiences. You will report to the Sr Manager, Sourcing Operations.

You Will:

  • Support the design and implementation of a quality program and resource toolkit that promotes a culture of quality and excellence.
  • Identify, document, and maintain standard processes and process owners.
  • Create process improvements and communicate and measure adoption/success of updates.
  • Establish process, tools, and literature governance to improve record retention, reliability, and accessibility of the resources Sourcing team members use to support standard process.
  • Develop, implement, and maintain metrics that support key initiatives and help leaders understand the health of their processes and identify areas of opportunity.
  • Build partner relationships at all levels throughout the organization to gain agreement around current and future opportunities.
  • Identify, lead, and manage projects and initiatives aimed at improving processes, tools, and resources.
  • Support change management using best practice methodologies.
  • Create messaging, both informal and formal, to gain agreement with partners
  • Be a subject matter expert within Sourcing.

You Have:

  • Bachelor's degree in Business, Sciences, Supply Chain, or related field or related experience.
  • 3+ years related experience in Sourcing, Supplier Management, Sales, Customer Strategy, Operations, Project/Program Management, Process Improvement, or Business/Finance, or other relevant experience.
  • Experience partnering with customers, suppliers, customer service centers, and sales teams.
  • Proficiency using data and reporting tools (e.g. Teradata, PowerBI) to perform data analysis and make data-based decisions

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.