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Process Management Analyst

Date: Sep 9, 2022

Location: Hybrid, IL, US, N/A CHICAGO, IL, US, 60603-4013 JANESVILLE, WI, US, 53546-8729 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.


We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

As Process Management Analyst, you will complete the day-to-day activities on the Product Lifecycle and Maintenance team. You will determine and coordinate the notification of departments when information (e.g. data, copy, product images, search terms) needs to change in our system. You will focus on facilitating data quality and customer experience improvements through improved product information management. You will report to the Supervisor, Product Lifecycle.


You Will:

  • Facilitate and execute product lifecycle and maintenance processes
  • Collect, document, classify, and react to internal and external feedback; and determine if feedback needs to be escalated
  • Classify feedback and initiating resolution process, maintaining and executing product maintenance processes, and executing projects within given deadlines.
  • Partner with MSM departments for multiple information change activities, including submitting and addressing feedback
  • Understand the downstream impacts of maintenance and how teams interact to complete the work
  • Provide insightful department reports on a weekly and quarterly basis
  • Become a subject matter expert on JIRA, the work management platform; and train other team members when needed


You Have:

  • Bachelor's degree or equivalent experience
  • 1+ years previous Merchandising, eCommerce, product lifecycle or relevant experience
  • Proficiency in Microsoft Office, Smartsheet, JIRA, PowerBI, SQL, and Google Applications (or other comparable systems).


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.