DC Quality Assurance Coordinator

Work Location Type: Onsite  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation:

 This position is hourly. The anticipated base pay compensation range for this position is $24.42/hour and $30.53/hour. 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• Access to up to 50% of our paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The rate of pay provided above is not a guarantee of compensation.  The rate reflects the expected base pay for this role at the time of posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

You will:

• Processes customer returns
• Processes damaged inventory and coordinates donation trailers
• Resolves inventory discrepancies, zero picks, failed allocations, cycle re-counts and performs stock checks
• Processes inbound exceptions, misrouted freight, and Return Goods Issued (RGA)
• Performs random and quality audits on the dock and put away locations for inventory, order and date sensitive quality issues
• Troubleshoot orders using SAP/EWM
• All tasks above will be performed in both bulk and bin/Goods to Person (GTP) areas
• Provides feedback on how to improve exception type work through work with internal partners as well as external corporate partners
• Performs adjustments to inventory in the warehouse management system
• Meet or exceed daily productivity, quality and safety goals
• General awareness of all sub-processes that support DC operations
• Must be willing to perform all job duties listed on a regular basis
• Willing and able to fill in for other positions both inside and outside of ICQA including Inbound Check in and put away Outbound picking and packing depending on shift coverage needs
• Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment

You have:

• Must have good communication skills, written and verbal
• Must have the ability to work in a team environment
• SAP and EWM/MOVE experience preferred (or like systems)
• Preference for reporting and analytics
• Must be able to meet minimum performance expectations consistently
• Must have a proven quality track record and passion for improving quality
• Must display a high degree of accuracy, attention to detail and good math skills
• Problem solving and LEAN thinking skills to allow for continuous improvement to the inventory management needs of the DC

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.