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Onsite Services Manager

Date: Sep 21, 2022

Location: GREEN BAY, WI, US, 54301-5160 APPLETON, WI, US, 54914-3021

Company: Grainger Businesses

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

You Will

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.


 

KeepStock Management/Leadership:

  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
  • Use Grainger network to collaborate within multiple teams to achieve results.
  • Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
  • Promote strong team member engagement, support team member development..

Financial Performance/Resource Management:

  • Manage projects by allocating resources ensuring return on investment and profitability.
  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
  • Ensure the right solutions and resources are being offered/deployed to customers
  • Ensure optimal customer survey satisfaction levels.


 

Business Partnerships to influence Growth:

  • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
  • Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.


 

You Have

  • 5+ years of retail, manufacturing or industrial business experience with direct leadership experience.
  • Understanding of financial and economic concepts.
  • Experience leading in a matrixed environment
  • Experience in building and working effectively within different teams.
  • Strength in process improvement, ownership and control and project management
  • Experience leading and working towards goals with a remote team

 

Rewards and Benefits

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DE&I Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.