Share this Job

Sr District Mgr, Branch Network

Date: Jan 13, 2021

Location: DULLES, VA, US, 20166-9442 EATONTOWN, NJ, US, 07724-2206 NORFOLK, VA, US, 23502-2051 BALTIMORE, MD, US, 21221-3101 PHILADELPHIA, PA, US, 19123-3902 PITTSBURGH, PA, US, 15201-1416 JENKINS TOWNSHIP, PA, US, 18640 MOUNT LAUREL, NJ, US, 08054-1208 ANNAPOLIS JUNCTION, MD, US, 20701-1125 ERIE, PA, US, 16501-1505 LANHAM, MD, US, 20706-4302 TRAINER, PA, US, 19061-5312 ELIZABETH, NJ, US, 07201-2002 FOLCROFT, PA, US, 19032-2102 BETHLEHEM, PA, US, 18017-2117 RICHMOND, VA, US, 23223-2332 SOUTH PLAINFIELD, NJ, US, 07080-1102 FALLS CHURCH, VA, US, 22042-1024 NEW CASTLE, DE, US, 19720-4103 COLTS NECK, NJ, US, 07722 READING, PA, US, 19601-2323 CLIFTON, NJ, US, 07012-1701 HARRISBURG, PA, US, 17111-2538 ROCKVILLE, MD, US, 20850-5253 ROBBINSVILLE, NJ, US, 08691-2342

Company: Grainger Businesses



Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


The Sr. District Manager is responsible for providing functional leadership and expertise to ensure the highest levels of operational excellence, customer satisfaction, and team member engagement within the Mid-Atlantic District. The Sr. District Manager is responsible for ensuring service levels are met through proactive assessment of customer activity by adjusting District resources accordingly. Ensures tactical alignment with key business partners, to support profitable growth & become the customers’ first choice.    

Position to be located within the district 

Business Leadership

  • Provide leadership to 12 direct reports and approximately 100 indirect reports at 20 locations across New Jersey, Philadelphia, Pittsburgh, Greater Pennsylvania, Delaware, Maryland and Virginia.
  • Responsible for implementing Company strategy at a district level within the branch network.
  • Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
  • Lead leaders to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for all customer interactions within aligned branch locations.
  • Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
  • Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence.
  • Lead Branch Leaders in their understanding and commitment to live the Grainger values.
  • Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence and exceeding customer expectations.
  • Work with Grainger Real Estate and Finance to ensure optimal utilization of current and future branch locations.
  • Work with Finance to provide the necessary analysis and planning to determine future network configuration and design. 
    Operational Excellence
  • Provide leadership on analyzing and managing the district by balancing cost and service to achieve customer satisfaction.
  • Work with branch leaders to identify potential solutions for growing counter and will-call sales volume.
  • Lead branch leaders in the development of flawless counter and will-call customer execution.
  • Provide leadership and coordination of special local market services.
  • Analyze and manage district customer satisfaction levels.
  • Analyze and manage district level branch real estate decisions.
  • Collaborate with Internal Audit on compliance issues and process improvements.
  • Lead branch leaders to flawlessly execute and sustain deployment of standard work
  • Ensure the support of sales growth through flawless execution of counter and will-call transactions
  • Builds and fosters a strong continuous improvement culture within the district by challenging the status quo, making problems visible and promoting tools/ methodologies to identify and reduce waste to build standardization and operational excellence within the region. 
    Talent Management
  • Select, develop, coach, train, and retain a diverse leadership team
  • Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning.
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement.

    Preferred Education & Experience
  • Bachelor’s degree required
  • 5 -7 years of Customer Service leadership experience
  • Strong business and financial acumen. Capable of understanding financial and economic concepts to perform the necessary tactical assignments
  • Continuous Improvement mindset and the ability to teach process control
  • Ability to coach, lead, motivate, develop leaders and high-performance teams and inspire results through others
  • Demonstrates the ability to lead initiatives, manage large scale projects and execute change leadership
  • Comfortable in operating in a matrix environment
  • Able to facilitate the alignment of cross-functional groups
  • Must have excellent presentation skills, strong customer focus
  • Able to demonstrate situational leadership and lead others not directly under his or her control.
  • Technology acumen.
  • Travel is required throughout the district.

EEOC Statement
“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”