Work Location Type: Hybrid  

Req Number  325704

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $13,000.00  to $30,400.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

PRIMARY FUNCTION

In this role, the Onsite Solutions Content Specialist is responsible for validating and inputting KeepStock information through coordination and/or collection from internal business partners to support existing customer site transitions and new customer site setups.  All to help us deliver on key organizational objectives.

Included in KeepStock information is the customer, product, storage, slotting, user, and billing group information as well as interfacing with Onsite Operations team members & Regional Project Leads.

Success in this role is achieved by flawlessly enabling our business partners to implement our inventory management solution as evidenced by efficient cycle times, completeness and accuracy of information, and customer and business partner satisfaction.

MAIN DUTIES & RESPONSIBILITIES

• Responsible for product information activities such as:
• Review and validate all site setup information collected from customers and field partners through site setup activities to ensure accurate data is properly loaded for existing customer transitions and new KeepStock customers setups into Workstation.
• This includes, but is not limited to:
  • Site Setup
  • File Retrieval: Consumption users, site setup files (Snowflake)
  • Replenishment Product / Customer Product Setup
  • Storage Area / Storage Unit Setup
  • Slotting of Customer Product
  • Billing Group Setup and Proper Association
  • Consumption User Setup
  • Site Setup Accuracy Self and/or Peer Review
• Accountable for meeting site creation and data input cycle time and accuracy goals.
• Collaborate with Onsite Operations team members and/or Regional Project Leads when data inaccuracies are identified to find resolution, prevent issues at customer go-live and ensure accuracy.

EDUCATION & EXPERIENCE

• BA/BS or equivalent preferred.
• 1-3 years of experience in related field preferred.
• Proven experience with data review, validation, input, and the associated processes preferred.
• Demonstrated ability to build relationships with internal business partners. 
• Proven verbal and written communication skills that can work in complex situations with professionalism.
• Proficiency preferred with Excel and Word processing.
• Models' customer focus in terms of response time, commitment and resourcefulness.
• Excellent attention to detail with focus on accuracy, consistency, and quality of data.
• Strong Organizational and Executional Skills that deliver results.
• Strong Data Analysis and Problem-Solving Skills.
• Bilingual (English/Spanish- Read, Write, Speak).

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.