Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUCTION

Team leader for managing the day-to-day operational activities within the Customer Information Research Operations Team. The focus of the role is to define and implement new processes and manage the execution of customer information research processes, ensuring alignment to business strategies, effective team member performance management and personal growth and consistent improvement of business processes and data quality.

MAIN DUTIES & RESPONSIBILITIES

• Oversee Panama Customer Information Research Operations Team and local activities and administrative tasks for Customer Information Organization.
• Establish and maintain customer level strategic alliances with key internal and external business partners, focusing on delivering relevant business solutions.
• Provide Customer Information Operations team subject matter expertise for our internal and external business partners
• Collaborate with aligned stakeholders’ Sales team to ensure objectives are supported with desired levels of performance.
• Partner with Customer Information Leadership team to define, develop and implement new processes.
• Accountable for team operational capacity management, workflow, including implementing policies and procedures, monitoring and addressing attendance and performance issues
• Responsible for total team performance through leading 3 supervisors and their direct teams
• Accountable for team member direction and objectives, around project assignment to ensure that projects are completed on time to deliver against business goals.
• Responsible for all Talent Management activities to ensure employee assessments, coaching, development, and management, are performed on a consistent basis
• Provide support for daily transactional issues with internal and external partners.
• Ensure consistency in the Customer Information Operations on the execution of resolving errors, so that the desired practices are standardized across all leaders where applicable. Collaborate with other internal and external partners to ensure consistency of process.
• Manage team metrics at the department, team and individual level to drive resource allocation, process improvement and individual performance management.
• Drive continuous improvement.
• Leverage Grainger’s continuous improvement principles and partner with Customer Information Quality and Continuous Improvement teams to drive operational efficiency within Customer Information Research Operations.

EDUCATION & EXPERIENCE

• 3+ year’s experience leading leaders (required)
• 5+ year’s experience in Quality, Continuous Improvement, Manufacturing, Change Management, Operations, Business Transformation
• Experience leading strategic initiatives, projects, and programs with large operational teams.
• Bachelor’s degree in business, management, statistics, distribution, logistics, engineering, data science or related experience. MBA preferred.
• Proven experience leading change initiatives preferred.
• Process management and experience in Lean and/or Six Sigma principles preferred.
• Advanced technical skills with proficiency using Microsoft Office Suite (Excel, PowerBI, PowerPoint) and SQL (Snowflake) preferred
• Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of interest for a candidate to thrive in the role.
• Bilingual (English/Spanish- read, write, speak) required.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.