Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

Provide Credit management of an assigned, diverse credit portfolio managing accounts up to $100K in CL including  government entities, small and medium sized corporations to manage exposure and mitigate risk while supporting business strategy and sales growth. This involves continuous investigation and research designed to manage the customer relationship ensuring the following:
- Limit unnecessary risk and exposure.

The Credit Specialist must work in partnership with the following business partners including but not limited to the following:

- Customers, Credit Managers & Analysts (CM, SCA & CA), Sales, Fraud, Branch Services, E-business, Sourcing, Legal, On-Site Services, Collections, Billing and Accounts Receivable. Coordinate with and manage these cross-functional resources to enhance the customer experience and resolve credit issues resulting in well informed business decisions that significantly affect customer relationships and economic earnings.

MAIN DUTIES & RESPONSIBILITIES

• Provide Credit management of an assigned, diverse credit portfolio managing accounts up to $100K in CL including  government entities, small and medium sized corporations to manage exposure and mitigate risk while supporting business strategy and sales growth.
• Complete professional customer credit worthiness evaluations, utilizing complex financial statement analysis, credit reports, analyst reviews, etc., to facilitate effective decision-making, with credit limit authority up to $100K and order approval to $100K.
• Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
• Develop and maintain relationships to partner with CMs and Sales as a credit resource for the entire customer relationship.
• Establish and coordinate communications with business
• Manage a universal work list from different workflow systems; the central access point to tasks, and notifications. Expectation is to release “will call” and “shipping” orders per guidelines.
• Drive a call center service level that represents the voice of the customer to Grainger and focuses building strong customer relationships, loyalty, and retention by delivering on strong customer service.
• Analyze over extension reports daily for credit limits within authority level to help grow sales or mitigate unnecessary exposure.
• Ability to work concurrent projects and daily responsibilities in a time sensitive environment.
• Establish and coordinate communications with business partners and customers; provide training on credit policies.
• Primary focus is on Small to Medium sized customers without sophisticated processes and systems (EDI, ERS, Summary Billing, EFT payments, web billing, etc.) that require unique attention.
• Work in tandem with CM to synchronize order process, billing, and payment process resolutions with internal and external business partners, coordinating vertical and horizontal channels to maximize data integrity and process efficiency.
• Provide input for the formulation of credit policies, procedures, and best-demonstrated practices, etc.
• Handle bankruptcies by calculating open A/R, review a customer’s hierarchy structure in time to file a reclamation with the courts and file an outstanding balance claim
• Review customers to be re-opened from post-bankruptcy proceedings
• Maintain knowledge of regulatory guidelines and changes (Sarbanes Oxley, SEC, GAAP, UCC guidelines, NACM, etc.)
• Provide input for the formulation of credit policies, procedures, and best-demonstrated practices, etc.
• Participate in and lead continuous improvement projects as assigned.
• Understand Grainger’s core business model and performance drivers and how you can apply best practices.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Undergraduate degree in a business-related field or equivalent experience required.
• Minimum of 1-3 years of experience in finance, credit, collections, or process resolution required.
• A comprehensive understanding of business principals including accounting, credit and collections, financial statement analysis, banking and finance, commercial law, marketing, statistics, economics, human behavior and computer science.
• Professional credit credentials (must obtain a designation of a CBA professional or equivalent certification within 2 years).
• Experience with credit scoring systems preferred.
• Self-directed, results and goal driven.
• Excellent verbal, written and presentation skills.
• Able to persuade and influence without formal authority. 
• Ability to work effectively and develop relationships with all.
• SAP experience, preferred. DNBI knowledge, a plus.
• Professional credit credentials, a plus (must take and complete Business Credit Principles within the first year).
• Demonstrated strong writing and verbal communication skills.
• Ability to work independently while developing relationships with all, while also being self-directed, customer focused, creative, possess technical literacy, as is results/goal driven.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.