Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

The Accounts Receivable Supervisor works strategically to manage keying and payment reconciliation operations in a timely and accurate manner within established goals and department guidelines.  Review and analyze AR processes and identify opportunities to collaborate and propose solutions in alignment with our Order to Cash strategy of delivering an end-to-end exceptional customer experience.
 

MAIN DUTIES & RESPONSIBILITIES

• Manage the daily keying operations and deliver daily deposit on time.

• Manage the account reconciliation effort for corporate and commercial customers for regions supported.

• Ensure timely and accurate payment application is performed.

• Provide resolution to customer and business partners email or phone inquiries within established SLA.

• Manage current special processes within SLAs and identify improvement opportunities, propose solutions and lead implementation.

• Improve consistency and efficiency among the Department.

• Review and analyze existing reports to measure quantity and quality of the work, root cause knowledge gaps and providing constant feedback to team members.

• Build and maintain teamwork with colleagues in the field to resolve payment applications and dispute cases.

• Recommend and implement Continuous Improvements and best demonstrated processes for the A/R workflow.

• Initiate and participate in meetings with internal and/or external business partners and customers.

• Demonstrated ability to work through sensitive issues with good ethics and integrity.

• Create and sustain a healthy and inclusive work environment aligned to Grainger’s principles.

• Personnel responsibilities for direct reports.

• Promote development of individual strengths and responsibilities and maintain individual development conversations.
   

EDUCATION & EXPERIENCE

• A minimum of 3 years leadership experience

• Degree in Business or equivalent work-related experience

• Must posses an extensive working knowledge of A/R and Cash Processing functions

• Fluency in reading and speaking in Spanish and English is required. French comprehension is preferred

• The ability to work effectively with all levels of management, business partners and customers.

• Demonstrated competence using MS Office tools and ability to learn advanced computer skills

• Must possess strong communication skills and the ability to work effectively with all levels of management and internal and external business partners

• Strong organizational skills to balance delegate and prioritize multiple deliverables and workload

• Ability to select, recognize potential and develop team members to maximize potential and sustained peak job performance

• Must possess good negotiation and problem-solving skills.

• SAP experience preferred.

• The ability to work effectively and efficiently in a high growth environment and rapidly changing organization.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.